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Jun 26, 2007
487
0
16
#1
First off: please read the whole post, it is very heartwarming to know that some companies still do care.

I just wanted to share my recent experience with Seidio's customer support.
I usually don't have a lot of success getting companies to realize how i feel about their product and how they could help me out.
Many companies have un-motivated people manning phones all day long and have not a care in the world about what you think, not Seidio.
In fact, i didn't even have to call them to get a great CS experience.
As you might know, myself and many others on this forum have the Seidio rubberized slim case. While i do consider it to be one of the best if not THE BEST case for the iPhone, it did have one minor flaw. My review can be seen here (shameless plug). Now before i get to that flaw, i just wanted to say first that Siedio took it upon themselves to join this board and answer many questions of those who were curious or had questions about their product.
Now to the flaw. Simply put, my case clicked. Now when i say this, i mean, after a few days of use and a few times taking the case off and on, i noticed a bit of a clicking sound when i picked my phone up by the corners or edges. It is simply a bit of play near the edges.
I realized that no other case on the market compared to Seidio's sexiness and slimness, none whatsoever.
So upon noticing this, a few people brought it up, and Seidio responded.
I received an email from Seidio asking for my contact and order info. Note: i didn't have to even directly contact them, they simply saw my discomfort and realized that a replacement was in order.
Within two days, i had confirmation that i was to receive a replacement and they also wanted to see my case to do tests and observations on it. The replacement is great, but knowing that they stilll wanted to see my case in order to possibly improve the design is even better.
It made me feel really good that some companies still cared and one of them was Seidio, the make of my first chosen iPhone case, and still my favorite iPhone case.
Please, do them a favor and check out their stuff at the EIP store or at www.seidio.com
And no, i do not work for seidio!:)
 
Last edited by a moderator:

CarbonFly

New Member
Bronze
Sep 23, 2007
65
0
0
Columbia, SC
#2
That's great. Does your replacement click? My wife's case is supposed to arrive soon so we shall see if hers is a better fit than the one that I received.
 

Kev1000000

New Member
Bronze
Jun 26, 2007
234
0
0
#3
yes, if your replacement doesn't click, im going to go ahead and give them a call and get mine replaced.

Seidio is awesome.
 

scott99

Member
Bronze
Sep 5, 2007
131
3
18
Great Neck, NYC
#4
I agree, Seidio has top notch products, and as I have found out recently, even better customer service (Thanks Margaret!). They read this message board all of the time, and really care about their customer's concerns. My first attempt at buying products straight from the Seidio website was a bad first impression, but the lengths they went to to fix it were extraordinary. The problem disappeared very quickly, good job Seidio.
 

mittenman

Member
Silver
Jul 25, 2007
813
0
16
Nowhere, Mitten
#5
Just ordered me up a slim case from Seidio, chose this over the Agent18 just due to the good representation and service I have seen on this forum. Time to replace my Incase!