Shout Out to Otterbox Customer Service

btitus

Contributor
Silver
Apr 7, 2009
501
26
28
North Carolina
#1
Within the last month and a half I have had to replace two Otterbox Cases (Defender for 4s and Commuter for 5) due to operator errors! My son actually ripped the silicone on his Defender case and I cracked the outer shell of my Commuter trying to take it off. Otterbox sent him a completely new case and are sending me a Defender to replace my Commuter after I explained that I was not happy with it due to the slippery feel of it. My only complaint is that although they are based in Colorado the cases are shipped from Mexico and it takes a little longer to get to me here in North Carolina. I can't complain though as Otterbox has essentially upgraded me each time I have had an issue.
 
Dec 15, 2008
5,386
340
83
28
Pensacola, FL
#2
This is one thing I love about Otterbox. Customer service is important for any businesss, but Otterbox takes it to greater heights. For me and my iPhone 5, I had to get multiple replacements, and they also sent me a new "fixed" screen, due to an error on their part where the screen did not contact the iPhone 5 screen, causing it to be harder to type.

The only complaint I have that I've never experienced with other iPhone Otterbox Defender cases is dirt under the screen and the oil slick bubbles. It's not a huge deal, but just an annoyance. Besides these two issues, I love Otterbox!
 

Kgd0630

Contributor
Bronze
Aug 8, 2010
330
33
28
Anderson, SC
#3
My new iPhone 5 defenders (3) are peeling and very worn looking already. Otter just told me its "cosmetic" not a defect. How is a month old case that's peeling not a defect?


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btitus

Contributor
Silver
Apr 7, 2009
501
26
28
North Carolina
#4
I'm very surprised by their response. Guess I was "fortunate'" to have actually broken/cracked/ripped my cases. SMH


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Jeepinkj

Member
Bronze
Oct 10, 2012
90
4
18
virginia
#5
I have had otter box in both my iPhones and never had an issue getting it replaced. They are always nice and never question. Just got the one on my 5 replaced cause my phone shook inside the case and they said it was a molding issue on the first batch sent out and since I got mine the first day they came out I got stuck with that.. As for shipping mine always come from Colorado and I live in va normally takes like four days once it ships


iPhone5
 

btitus

Contributor
Silver
Apr 7, 2009
501
26
28
North Carolina
#6
For some reason, they have shipped mine from Mexico and shipping times have been 7+ days each time :0/


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Dec 15, 2008
5,386
340
83
28
Pensacola, FL
#7
For some reason, they have shipped mine from Mexico and shipping times have been 7+ days each time :0/


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You can request for them to expedite your order to get it shipped out quicker.


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btitus

Contributor
Silver
Apr 7, 2009
501
26
28
North Carolina
#8
Hopefully I won't have to have another replacement! ;0)


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Dec 15, 2008
5,386
340
83
28
Pensacola, FL
#9
Hopefully I won't have to have another replacement! ;0)


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I unfortunately was disappointed with the iPhone 5 otterbox defender issues, so I had to get a few replacements.


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btitus

Contributor
Silver
Apr 7, 2009
501
26
28
North Carolina
#11
The Defender case arrived at my local post office yesterday but b/c they closed at 12 noon I wasn't able to go and pick it up. I will go by to get pick it up after work on Wednesday. Not even really sure if I will even put it on. I keep coming back to the clear silicone case I picked up at BestBuy on launch day.