Stuck lock button

Vonwachtstain

Member
Bronze
Jan 2, 2011
159
13
18
CT, USA
#2
This is a very common issue, usually caused by a drop to the button area, forcing the button mechanism down into its housing and bending in the casing around it.
Are you still on warranty? If yes take it to Apple store and ask if they can help. If not I am afraid you will need to open up your phone and fix it yourself. If you have 3G/3GS it will take longer but it's rewarding experience. Look up fixing walkthroughs on YouTube.
 

Rafagon

Genius
Gold
Dec 7, 2011
7,566
1,252
113
44
Miami, Florida
#8
yeah it's about 20 mins away, will they keep my texts and stuff. I've got some important things in there lol
If it's sensitive information and you feel worried about intruders, backup your phone with iTunes, then wipe all data before you take it in. Do a restore from that same backup once you're done with the operation. I would hope, however, that Apple employees aren't that bored that they have to snoop around customers' iPhone data... :)
 

J-94

Zealot
Bronze
Mar 7, 2011
434
45
48
#10
If it's sensitive information and you feel worried about intruders, backup your phone with iTunes, then wipe all data before you take it in. Do a restore from that same backup once you're done with the operation. I would hope, however, that Apple employees aren't that bored that they have to snoop around customers' iPhone data... :)
good point
 

Bitewound

Evangelist
Gold
Sep 7, 2007
1,297
134
63
Biteyland NYC
#13
I believe it's not "you can" but it's rather part of the procedure. Every time my phone was exchanged genius had me wipe the old one before handing over the new one
It's always been an option whenever I've had to have a phone replaced - I've always done it before I've handed it over, but they will do it for you if you trust them lol