SWITCHEASY cust service sucks !

Welcome to our Community
Wanting to join the rest of our members? Feel free to sign up today.
Sign up

cplape

New Member
Bronze
Jan 9, 2008
64
2
0
Kennebunk, Maine
www.chiplape.net
#1
The Customer service department for Switcheasy is really horrible.
I ordered and neo and the when the case arrived one of the silicon
Membranes was damaged (one edge was ½ missing) so I e-mailed
Switcheasy and asked for a replacement, in the e-mail I also asked for
Instillation tips, as the membrane creases when the last side is snapped
Into place, I included my order number, name and address.
I get a response saying “ we have no parts for sale” and a video link
to you tube showing my how to install the rebel case
I responded again asking for a replacement part and explained that they did
Not correctly answer any of my questions. I attached all of the previous
Emails (Both ways)
I get a response asking for my order number , so I reply with the information and
Let them know it is in the attached emails as well (Twice)
And today I get this response.....

Zoltan Stiener to me
show details 5:38 PM (1 hour ago) Reply


Dear Customer,

Sorry, at the moment we don't have any parts for sale. But they are

coming in a very
near future.
Please check back to us again at switcheasy.com.


Thank You, :(:(:mad::mad:


Zoltan is a genius or a Moron but the service really sucks
 

iPhoneMonster

New Member
Bronze
Jan 18, 2009
461
0
0
#3
Zoltan was the same guy who handled my case. Either its a coincidence or its just a name they use for an Automation system or all their employees. I think Switcheasy have a priority type of thing. There is a guy on YouTube called itsmemorphious, he does case reviews and they keep sending him cases to review and giveaway. And if he has an issue it's immediately handled by someone. And he gets a replacement ASAP. His emails were also replied to in 30 mins. I suggest you call them on their phone number and actually talk to someone.
 
Dec 23, 2007
82
0
6
Chicago
www.novembersdoom.com
#4
I have the complete opposite experiences with Switcheasy. Zoltan is the head honcho at Switcheasy, and he's who I have dealt with a few times. Not only has he sent me out brand new cases when ever I have had issue, but has sent me other products to make up for their mistakes. If anything, Switcheasy has had the BEST customer service I've ever dealt with. Sorry to hear it was poor for you.
 
Jun 30, 2012
3
0
1
#6
I was Looking for a phone number for customer service for Switcheasy and can't find anything. I just purchased one of the new iPhone 4S covers called "The Melt" and within three days it had two cracks in it! I've never experienced anything like this before...I CAN'T GET IN TOUCH WITH THEM! I will NEVER buy anything else from them and i will certainly pass my experience on to everyone I know to keep them from going through the same thing.
 
Jun 30, 2012
3
0
1
#7
I have the complete opposite experiences with Switcheasy. Zoltan is the head honcho at Switcheasy, and he's who I have dealt with a few times. Not only has he sent me out brand new cases when ever I have had issue, but has sent me other products to make up for their mistakes. If anything, Switcheasy has had the BEST customer service I've ever dealt with. Sorry to hear it was poor for you.
You have got to be working for Switcheasy! Your's is the ONLY positive review that I've read for them.
 
Jun 30, 2012
3
0
1
#8
Zoltan was the same guy who handled my case. Either its a coincidence or its just a name they use for an Automation system or all their employees. I think Switcheasy have a priority type of thing. There is a guy on YouTube called itsmemorphious, he does case reviews and they keep sending him cases to review and giveaway. And if he has an issue it's immediately handled by someone. And he gets a replacement ASAP. His emails were also replied to in 30 mins. I suggest you call them on their phone number and actually talk to someone.
What is their phone number? Give it to me and I will be glad to call them.