Very rarely does a person get to brag about the service they received with regards to anything retail, but I must say that Switcheasy has set the bar. I bought a black Neo case for my iPhone 3g and from the beginning was very impressesed. Two weeks ago the botton of one of the plastic pieces split. I inquired about the warranty policy and Switcheasy said send the broken piece in and we'll replace it. A few days go by and instead of sending a replacement piece, they sent me a brand new, complete case. Big Props to Switcheasy.