Switcheasy customer service

bdub0712

New Member
Nov 19, 2008
1
0
0
#1
Very rarely does a person get to brag about the service they received with regards to anything retail, but I must say that Switcheasy has set the bar. I bought a black Neo case for my iPhone 3g and from the beginning was very impressesed. Two weeks ago the botton of one of the plastic pieces split. I inquired about the warranty policy and Switcheasy said send the broken piece in and we'll replace it. A few days go by and instead of sending a replacement piece, they sent me a brand new, complete case. Big Props to Switcheasy.
 

jel231

New Member
Aug 12, 2007
17
2
3
#2
Same here. Big props to SwitchEasy!

I sent them an email because the "I" beam on the back of my case cracked and I wanted to know if replacement parts could be purchased. They responded asking me for my PayPal transaction ID, once I sent it to them three days later I received a entirely brand new case.
 

smitdavi

New Member
Oct 26, 2007
7
0
0
Bloomington, IN
#3
Do you guys have a number for SwitchEasy....I forgot to that my address in my Paypal was my old addy not my new one. I sent them an email about the correction but haven't yet received a response.
 

BlueHeeler

New Member
Bronze
Nov 29, 2008
39
0
0
#4
I wish I had gotten service like that. In my case it sucked.
 

PepeRB29

New Member
Mar 21, 2008
1,500
0
0
8 mile
#5
just contacted them about my CapsuleRebel case sagging at the bottom really bad, i'll post up how my interaction with them goes.
 

BlueHeeler

New Member
Bronze
Nov 29, 2008
39
0
0
#6
Hope you get a better reply than I did -


> We have one mold for all color of Rebel. Only the black case suffers
> from it.
> We are adding less and less silica to the compound to delayed the
> sagging effect.
>
> Thank You,
> Anita