SwitchEasy Neo Wiggles

snverhallen

New Member
Bronze
Aug 28, 2008
45
0
0
#1
I just got my black Neo, and so far I love it, but... I have a wiggly "I" frame. It seems that it's just not very tight to the H frame, and it wiggles from side to side on the top and bottom. For example when I put the phone up to my ear, I can feel the I frame move back.

And this is not after heavy use use, in fact it's been like this since I installed it. So that's a bit disappointing.

Apparently SwitchEasy just created a fix so this doesn't happen, but obviously I don't have this newer I frame "version". Do you think they'll be able to give me a "newer" I frame that apparently is fixed so it doesn't do this. I live in Europe, and I didn't buy it from SwitchEasy directly; I got it from an eBay seller. So do you think they'd still help me?

snverhallen
 

miggs1310

Member
Bronze
Jul 29, 2008
426
0
16
#2
I have the same problem

I just emailed them, I'll let you know what they say.
 

miggs1310

Member
Bronze
Jul 29, 2008
426
0
16
#4
Here's their reply:

Zoltan Stiener to me


Dear Customer,
If you purchased your item from switcheasy.com, please mail the defective item
with the following information inside;

Transaction ID, or Receipt ID -which was created by Paypal at the time
of order-
Date of purchase,
Model, Color,
Problem with item

Please return item to:
Switcheasy / Endup
401 6-th Street
San Francisco, CA 94102

Sorry for your trouble.
We will send you a replacement ASAP. -US only.

Thank You
 

snverhallen

New Member
Bronze
Aug 28, 2008
45
0
0
#5
That's not very good news for me because I didn't buy it directly from them, I got it from an eBay reseller. Should I still give it a try?
 

miggs1310

Member
Bronze
Jul 29, 2008
426
0
16
#6
hmmm, not sure. I'm just gonna keep mine, it doesn't bother me that much...

sorry I couldn't help more.