Time Capsule died

brdmsd

Member
Bronze
Jul 18, 2007
171
19
18
#1
My Time Capsule died last week after 3 yrs of use. In reading recent reviews this is apparently a rather common occurrence. Apple does not offer separate Apple Care or an extended warranty for this product. Why haven't they done more to address customers who have spent $300 US dollars on this product and are left without any recourse but purchasing a new router and hard drive backup? They don't even offer to repair the product. They shouldn't be allowed to get away with this.


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liberated

Genius
Gold
Jul 19, 2007
3,238
488
83
#2
My Time Capsule died last week after 3 yrs of use. In reading recent reviews this is apparently a rather common occurrence. Apple does not offer separate Apple Care or an extended warranty for this product. Why haven't they done more to address customers who have spent $300 US dollars on this product and are left without any recourse but purchasing a new router and hard drive backup? They don't even offer to repair the product. They shouldn't be allowed to get away with this.


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They get away with it because despite all these issues, Apple products (including this one) continue to fly off the shelves.
 

Docd

Contributor
Silver
Oct 16, 2011
651
66
28
#3
Sorry about your problem and don't understand why you can't buy it separate you can for all the other Apple hardware. I have Apple care on mine but I purchased it when I bought my iMac so they were bundled together under my Apple car for the iMac.
 

Chancellor

Contributor
Bronze
May 28, 2011
278
25
28
#4
That really sucks Op, unless people stop buying, they won't care. Most companies that are already established (at least IMO), aren't proactive like that.