Touch ID not functioning

rugved1118

Member
Silver
Sep 27, 2013
644
13
18
#1
Hello,

My friend had recently bought iphone 6 and few droplets of water fall on the touch ID. It is no longer functioning now. Can anyone please help ?


Sent from my iPhone 5S
 
Dec 15, 2008
5,386
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Pensacola, FL
#4
Yes


Sent from my iPhone 5S
It's not working period? If it says it doesn't recognize you're print, that's normal at least for me. It for some reason doesn't work every single time.

If that's not the case then I would check out your warrenty to see what they cover.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,405
5,536
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Utah
#9
Hello,

My friend had recently bought iphone 6 and few droplets of water fall on the touch ID. It is no longer functioning now. Can anyone please help ?
A few drops of water on the home button doesn't typically make Touch ID stop functioning. Are you sure the phone wasn't submerged in water? If it was, it needs to be placed in rice for three days. If not, get a slightly-damp microfiber cloth and gently clean the home button. Then delete the stored fingerprints and try to add new ones. If this doesn't work, go through the normal troubleshooting steps (hard reset > reset all settings > restore) and if none of them work, your friend will need to get a hardware represent.
 

rugved1118

Member
Silver
Sep 27, 2013
644
13
18
#10
A few drops of water on the home button doesn't typically make Touch ID stop functioning. Are you sure the phone wasn't submerged in water? If it was, it needs to be placed in rice for three days. If not, get a slightly-damp microfiber cloth and gently clean the home button. Then delete the stored fingerprints and try to add new ones. If this doesn't work, go through the normal troubleshooting steps (hard reset > reset all settings > restore) and if none of them work, your friend will need to get a hardware represent.
Does this come under warranty ?


Sent from my iPhone 5S
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,405
5,536
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Utah
#11
Does this come under warranty ?
Water damage is not included in the standard AppleCare warranty, but it is covered under the paid AppleCare+ warranty with a $79 deductible.
 

rugved1118

Member
Silver
Sep 27, 2013
644
13
18
#12
The home button is working when pressed only the touch ID is not working.


Sent from my iPhone 5S
 

rugved1118

Member
Silver
Sep 27, 2013
644
13
18
#13
The home button is working when pressed only the touch ID is not working.


Sent from my iPhone 5S
Tried resetting his iphone and erasing all data also to factory default but no progress as yet. Will now keep in rice bag for 3 days and keep you updated. Thanks !!


Sent from my iPhone 5S
 
Mar 2, 2015
1
0
1
#14
Tried resetting his iphone and erasing all data also to factory default but no progress as yet. Will now keep in rice bag for 3 days and keep you updated. Thanks !!


Sent from my iPhone 5S
I know it's been a few months now, but were you ever able to get it working and, if so, how? I am having a similar issue where there was water damage. It seems as though the only that isn't working is the touch ID sensor.
 

RolandSeh

New Member
Feb 22, 2012
29
2
3
#15
Have you tried putting the phone in a bag full of rice? Works well to cure most device caught wet.