Unable to authorize App Store purchases using Touch ID

Alkali

Member
Bronze
Nov 1, 2010
243
2
18
Nigeria
#1
Friends,
I read somewhere that Touch ID works in the application Store but how cause' mine doesn't?
 

tortex73

Contributor
Bronze
Sep 30, 2014
147
34
28
#2
Works just fine.

Settings > Touch ID & Passcode > iTunes & App Store
 

iErik

Zealot
Gold
Oct 27, 2007
1,221
72
48
Las Vegas, NV
#3
Make sure the option is turned on in the settings app under "touch ID and passcode".
 

silvermoon

Evangelist
Gold
Jul 17, 2013
1,624
179
63
Washington
#4
You have to enable it and it makes for a more enjoyable experience in the App Store.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,453
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113
Utah
#6
Make sure iTunes & App Store is toggled on in Touch ID & Passcode.

It works less than half of the time for me. This is because I reboot every few days and don't make many purchases. It doesn't work if you have rebooted because it has to have your passcode for that just as you need a passcode to unlock the phone after a reboot.
 

Europa

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Senior Moderator
Dec 12, 2008
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#9
What happens when you try to make a purchase? Does the pop up notification say Touch ID?
I'm assuming it just asks for his Apple ID password. That's what mine does half the time. The other half it gives me the option to use my fingerprint.
 

tortex73

Contributor
Bronze
Sep 30, 2014
147
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#11
That's odd, mine works every time. Have you tried disabling Touch ID completely, deleting all your prints, and starting over?
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
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#12
That's odd, mine works every time. Have you tried disabling Touch ID completely, deleting all your prints, and starting over?
I've done that twenty or so times since September 2013 and I've restored to factory settings a few times as well. It's the same results each time. It doesn't give me the option after a reboot just as the fingerprint scanner to unlock doesn't work after a reboot. I often reboot more often than I make purchases so mine doesn't work for purchases half the time.
 

Europa

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Senior Moderator
Dec 12, 2008
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#13
It's possible that it's a regional limitation if it's never working. It should give you the option at least some of the time like mine does. It all depends on how often you reboot and make purchases.

You could try the standard troubleshooting: rebooting, hard reset and redoing the fingerprints. Let us know if it still doesn't work.
 

tortex73

Contributor
Bronze
Sep 30, 2014
147
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#14
I've done that twenty or so times since September 2013 and I've restored to factory settings a few times as well. It's the same results each time. It doesn't give me the option after a reboot just as the fingerprint scanner to unlock doesn't work after a reboot. I often reboot more often than I make purchases so mine doesn't work for purchases half the time.
I make purchases a few times a day (I have a problem) and even after a reboot all I have to do is put my password in the one time and then Touch ID works for me every single time after.