Unable to sync iPhone 5S with iTunes on Windows laptop

rugved1118

Member
Silver
Sep 27, 2013
642
13
18
#1
Hello,
Am unable to sync my iphone 5S with itunes 12 on windows laptop. Can anyone help please ? I am getting an error given in the screenshot.
ImageUploadedByiCafe Forums1415962897.329999.jpg



Sent from my iPhone 5S
 

rugved1118

Member
Silver
Sep 27, 2013
642
13
18
#3
When this happens to me I usually just close itunes and unplug my phone. Then just open Itunes up again and re-connect phone. Works for me.
I have installed itunes for the first time on this laptop. May be rebooting my laptop should solve the issue. Will let you know if this works.


Sent from my iPhone 5S
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,365
5,506
113
Utah
#8
Here are a few things to try:
Use a different USB cord and different USB port, reboot the phone, make sure the phone isn't locked, make sure you checked "trust" when it asks if you want to trust the computer and temporarily disable your antivirus software.
 

rugved1118

Member
Silver
Sep 27, 2013
642
13
18
#9
Here are a few things to try:
Use a different USB cord and different USB port, reboot the phone, make sure the phone isn't locked, make sure you checked "trust" when it asks if you want to trust the computer and temporarily disable your antivirus software.
It worked now after restarting my iphone. Thanks a ton everyone !!!


Sent from my iPhone 5S