Unable to turn on backup to iCloud

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Francois

Member
Bronze
Nov 18, 2012
34
3
8
#1
I seem to be unable to turn on backup to iCloud on my iPad. The switch doesn't move and stays grey. A previous back was incomplete and I even went as far as to delete the account and start over but no luck.

I suspected company security certificate due to a company Exchange email account but that can also not be the reason because my iPhone back up perfectly also with the same Exchange account.

Please help


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Ledsteplin

Genius
Gold
Oct 29, 2013
4,791
979
113
65
Florence, AL
#3
Hard reset? I don't know really. But try a hard reset. Hold the top power/sleep button and the home button at the same time until the Apple logo appears, then release. I don't see how an email account would cause this. Let us know if this works. There's other fixes to try.
 

Francois

Member
Bronze
Nov 18, 2012
34
3
8
#4
Hi Ledsteplin

Thanks, not sure between hard reset and updating to the IOS v 8 software which one resolved the error but it is backing up now.


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