unable to update to iOS5

Discussion in 'iPhone 4' started by Graham Muz, Dec 2, 2011.

  1. Graham Muz

    Graham Muz New Member

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    Ever since the latest software version became available I have been unable to complete the download via iTunes (I am using the latest 10.5 version of iTunes) as the down load fails each and every time at the processing file stage and I get the following error message:

    I get this regardless of if I am using the network in the office or at home.

    has anyone else had this issue or make suggestions on how to overcome. Is it likely to be an issue with my laptop perhaps a cache issue or the like? Am I likely to now have a number of versions of the downloaded file stored somewhere on the laptop that I should try and find and delete, and if so where are they likely to be?

    Any advice welcome, thanks in advance.
     
  2. showguy

    showguy Member
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    I would uninstall iTunes, reboot your computer and reinstall the current version. If it happens again I would try to temporarily disable your antivirus software while you are downloading and installing iTunes.
     
  3. RoofMonkey

    RoofMonkey Genius
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    #3 RoofMonkey, Dec 2, 2011
    Last edited by a moderator: Jun 5, 2014
  4. verwon

    verwon Evangelist
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    #4 verwon, Dec 2, 2011
    Last edited by a moderator: Jun 5, 2014
  5. RoofMonkey

    RoofMonkey Genius
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    Colorectal for Correct? Where in the world did that come from? Lol
     
  6. Bennyboy

    Bennyboy Genius
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    wow, wish I never googled that one. Yikes!
     

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