Unexplained data drain

dust lane

New Member
Jun 28, 2013
11
1
3
46
Texas
#1
My son and I both have AT&T iPhone 5's and we both got notifications that we are about to go over our data limit of three gigs each. The problem is that no apps are running in the background and we have been on wifi almost exclusively. My other son and my wife have Galaxy S3's and the have used less than have of one gig. And we have been together ever day. Apple says to turn our data off and that will take care of it. Seriously? If that's the case, why not just have a flip phone. Anyone else heard of this?


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liberated

Genius
Gold
Jul 19, 2007
3,238
488
83
#2
My son and I both have AT&T iPhone 5's and we both got notifications that we are about to go over our data limit of three gigs each. The problem is that no apps are running in the background and we have been on wifi almost exclusively. My other son and my wife have Galaxy S3's and the have used less than have of one gig. And we have been together ever day. Apple says to turn our data off and that will take care of it. Seriously? If that's the case, why not just have a flip phone. Anyone else heard of this?


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Two possibilities, 1. A mistake by AT&T 2. Your son or you have an app such as pandora, etc. draining your data and wifi may not be turned on or the app is being used while away from wifi. My guess is your son may be the culprit. (Providing its not #1)
 
Dec 15, 2008
5,386
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28
Pensacola, FL
#3
My son and I both have AT&T iPhone 5's and we both got notifications that we are about to go over our data limit of three gigs each. The problem is that no apps are running in the background and we have been on wifi almost exclusively. My other son and my wife have Galaxy S3's and the have used less than have of one gig. And we have been together ever day. Apple says to turn our data off and that will take care of it. Seriously? If that's the case, why not just have a flip phone. Anyone else heard of this?


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Hello. I first want to welcome you to the forum.

Are you positive that none of your applications are running in the background? Although you close the applications, some may still be running in the background. They can be easily removed and fully closed by double tapping on the home button to pull up the applications that are still running.


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Iloveiphones

Genius
Platinum
Aug 5, 2010
6,237
234
83
chatsocially.com
#4
Downloading apps is a biggie, as well. It is possible your wifi is switching off and your using data.
 

dust lane

New Member
Jun 28, 2013
11
1
3
46
Texas
#5
We have been using iPhones off and on for a long time so I am pretty familiar with how to make sure apps are not running. The phones are both nearly stock with no streaming apps installed. I even completely turned off location services just to be sure. It is just the iPhones that are causing problems. I just had a galaxy s4 and I used less than half of one gig in a month. And I was out of town using data quite a bit.


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Dec 15, 2008
5,386
340
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28
Pensacola, FL
#6
We have been using iPhones off and on for a long time so I am pretty familiar with how to make sure apps are not running. The phones are both nearly stock with no streaming apps installed. I even completely turned off location services just to be sure. It is just the iPhones that are causing problems. I just had a galaxy s4 and I used less than half of one gig in a month. And I was out of town using data quite a bit.


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Have you tried to take your iPhone to your phone company (AT&T or Verizon) to see if they can figure out what may be causing the data drain? You can also find this out by contacting them over the phone and explain your problem/concern.
 

dust lane

New Member
Jun 28, 2013
11
1
3
46
Texas
#7
I haven't had a chance to get to the store yet. I did check my bill and literally the day we started using iPhones, there was a spike in data usage on both lines. I sure hope there is a fix. I really don't want to go to Android or windows phone or blackberry but I can't afford to pay overages every month.


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Europa

Moderator
Senior Moderator
Dec 12, 2008
28,453
5,578
113
Utah
#8
I'd let it go another month. It could just be a fluke. I average 500 or 600 MB data/month and have never exceeded 1.5 GB (even when I'm on vacation without WiFi). Yet a couple months ago, AT&T said I used 3.5 GB in one month. O_o My usage was the same as it always is and I seriously doubt I use anywhere near that much. Right now I'm halfway though a billing cycle and at 148 MB. It just doesn't make any sense that used several GB that month. I think it was an error.
 

AdamDaieh

Member
Bronze
Jan 17, 2013
141
7
18
California
#10
You can check with your carrier about this concern. Ask them if its possible to provide you details what caused the issue.
Explain your side to them.
 

EvilSmurf

New Member
Dec 18, 2013
1
0
1
#11
My son and I both have AT&T iPhone 5's and we both got notifications that we are about to go over our data limit of three gigs each. The problem is that no apps are running in the background and we have been on wifi almost exclusively. My other son and my wife have Galaxy S3's and the have used less than have of one gig. And we have been together ever day. Apple says to turn our data off and that will take care of it. Seriously? If that's the case, why not just have a flip phone. Anyone else heard of this?


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I am experiencing the EXACT same problem! I am in day 9 of my billing cycle and am 700MG away from my limit of 3072! I have done everything AT&T told me to do, turned ALL data, apps, notifications off and am on Wi-Fi for 85% of the day and even with all that- I'm going through data like crazy! I even went to Apple last night and got my phone replaced and today with everything off, I went through 41MG. No one took accountability. I've done nothing different and yet I'm hemorrhaging data
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,842
997
113
65
Florence, AL
#12
I get unexplained data usages on one of my 4 phones. Verizon has no clue. It's always on wifi for anything online or whatever uses data. Only calling and texting is done away from wifi. Here's 2 data usages over 200 mb each with no explanation.
ImageUploadedByiCafe Forums1387553853.517223.jpg



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Outtahand

New Member
Aug 27, 2010
5
0
1
#13
I had the same problem with a iPhone 4S and a 4 on AT&T. When you log into your AT&T account you can look at the details if your data usage, including the exact times of the usage.
When I had problems, I found the phone was uploading data by itself between midnight and 1:00 AM every night.
Tried restoring the phone, they replaced the phone, etc. but nothing helped.

I ended up terminating our contracts and switched to Sprint where I could unlimited data. Now no over-charges!


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Bullgod

Member
Bronze
Oct 15, 2012
38
3
8
#14
If you're using wifi you can turn off your cellular data.


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Jan 20, 2014
7
0
1
#16
My son and I both have AT&T iPhone 5's and we both got notifications that we are about to go over our data limit of three gigs each. The problem is that no apps are running in the background and we have been on wifi almost exclusively. My other son and my wife have Galaxy S3's and the have used less than have of one gig. And we have been together ever day. Apple says to turn our data off and that will take care of it. Seriously? If that's the case, why not just have a flip phone. Anyone else heard of this?


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Make sure you and your son are actually connected to WiFi. If you see 3G,4G, or LTE at the top of your screen, then you're not on WiFi. You should see 3 little arcs like on my screen.

Also try turning off notifications.

And, don't download anything when your off WiFi. It can really stack up.



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Jun 19, 2007
33,493
4,550
113
Upper Marlboro, MD
#17
Make sure you and your son are actually connected to WiFi. If you see 3G,4G, or LTE at the top of your screen, then you're not on WiFi. You should see 3 little arcs like on my screen.

Also try turning off notifications.

And, don't download anything when your off WiFi. It can really stack up.



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Dust Lane hasn't logged on here since September 27, 2013, so he probably won't see this.
 

Merthod

New Member
Jan 29, 2014
3
0
1
#18
Check connectivity options. Sometimes even though you're in wifi the phone uses the network connection because it's configured that way.
 
Jan 20, 2014
7
0
1
#19
Dust Lane hasn't logged on here since September 27, 2013, so he probably won't see this.
You're correct Napoleon, but others will see this. Dust Lane isn't the only one with this problem, thanks for your concern though :)




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