unread email message counter wrong

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dstotter

New Member
Oct 11, 2007
3
0
0
#1
My iPhone says that I have one unread message (in the home screen counter icon and at the top of the email screen), but there are no unread messages in the list. I've opened each email several times, turned my account off and on several times, but the counter still says one unread message.
This is at least annoying, perhaps a sign of a bigger problem.
Any suggestions?
 

ChemicalWeather

New Member
Bronze
Sep 9, 2007
64
0
0
#2
this is probably obvious but if you have 2 email accounts or more on your iPhone then you may have a new message in a different account, just check all your accounts
 

mrarmbar22

New Member
Bronze
Aug 30, 2007
30
0
0
#5
My iPhone says that I have one unread message (in the home screen counter icon and at the top of the email screen), but there are no unread messages in the list. I've opened each email several times, turned my account off and on several times, but the counter still says one unread message.
This is at least annoying, perhaps a sign of a bigger problem.
Any suggestions?

This happens to me sometimes as well. I am using Hotmail with izymail. Give it some time and it should update itself. Mine always does.
TC
 

petalmom

New Member
Silver
Jun 30, 2007
494
0
0
#7
How do you reset the phone? I've turned the account on and off, but have not deleted the account. I would rather not start over.
Hold the sleep/wake button (on the top) and the home button (the round one on the bottom front) at the same time until it shuts off (ignore the "slide to turn off").

This may not clear the problem but it's easy enough to try. Good luck!
 

kakofonix

Member
Silver
Oct 2, 2007
596
0
16
#9
My iPhone says that I have one unread message (in the home screen counter icon and at the top of the email screen), but there are no unread messages in the list. I've opened each email several times, turned my account off and on several times, but the counter still says one unread message.
This is at least annoying, perhaps a sign of a bigger problem.
Any suggestions?
Happened to me once too. What I did was send myself a test message to "flush" the phantom e-mail. When I opened my test mail, that seemed to reset the counter.
 

bmbufalo

New Member
May 18, 2009
1
0
0
#10
I've tried everything listed here with no sucess and it is driving me nuts! Anyone have a solution? I am syncing my iPhone with Gmail/IMAP and I do have a second account set up but the unread count is with gmail for sure.
 

lekron

New Member
Jun 22, 2010
1
0
0
#11
Same problem here too

Ever since I installed 4.0 I'm getting all sorts of weird mail app behavior (phantom emails, constantly incorrect unread mail count, sometimes will keep the blue indicator next to a message even though Ive clicked on it. I have one mobile me account, that's it. Not sure what else it could be but a bug in the new iPhone OS.
 

bigdaddy

New Member
Aug 25, 2010
1
0
0
#12
Unread Message Counter shows phantom email count

Maybe someone can help me? Here is what I have done, before asking for help:

•reset iPhone
•deleted all messages on server
•upgraded to 4.0.2
•restored backup of previous ios
•disabled email accounts, re-enabled
•deleted email accounts, setup again (this was a pain, lost all old email, but worth it if it had worked!)

Anything I might be overlooking? I hate seeing a little "2" on the email icon, and seeing the same "2" in the main group of inboxes, but no unread emails inside of the group or individual inboxes.

Thanks for any help. I'll post any solution I might find!

------
Update
------

I just tried deleting every email message in the inbox, sent mail, and trash. There are NO emails anywhere in any folders, yet it still says (1) unread email in the inbox. I have 6 email accounts on my iPhone, and two of them show an unread message count. Very strange. Not sure what is causing there to be rogue unread email notifiers.

Hope someone can help me out. Thanks!
 
Jun 2, 2011
1
0
1
#13
Go into the "All" folder (or "label" in Gmail lingo) rather than your "Inbox"; there is probably something there that is marked as not read, possibly a reply you had created by mistake. Delete the unread mail in the All folder and return to your Inbox; it may still show a count of 1 but will change when you exit.