updating to 5.0.1

Kathie Rebman

Member
Bronze
Jun 4, 2011
38
6
8
Janesville, Wisconsin
#1
Twice now my husband has updated to 5.0.1 and about a week later he really has a problem hearing others on his phone, (yes his volume is up). They replaced his phone once and now he has to have it replaced again!

Has anyone else experienced this?
 

Rugaby

Genius
Gold
Feb 18, 2011
7,122
1,220
113
Washington state
#2
Had he tried
ImageUploadedByiCafe1327200541.237793.jpg

I kid I kid
Are you saying that his new phone didn't come with 5.01 on it already?
Did this problem only occur after upgrading?
 

Kathie Rebman

Member
Bronze
Jun 4, 2011
38
6
8
Janesville, Wisconsin
#3
he got a new phone after his phone did this and it had 5.0, yes after upgrading. I tried it and you can hardly hear it ring when you call someone and barely hear them talk.
 

Rugaby

Genius
Gold
Feb 18, 2011
7,122
1,220
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Washington state
#4
he got a new phone after his phone did this and it had 5.0, yes after upgrading. I tried it and you can hardly hear it ring when you call someone and barely hear them talk.
Has he tried simple things like a hard reset? Maybe even a restore?
 

Rugaby

Genius
Gold
Feb 18, 2011
7,122
1,220
113
Washington state
#10
no you still cannot hear well when someone is on the other end.
Then that would appear to be a hardware problem not a software problem. I don't see how a software upgrade would cause a hardware problem. I think it would work or it wouldn't if it did. As in no volume At all. Not faint.