v-moda duo returns @ 3rd party headphones in 3G

ikev

New Member
Nov 13, 2007
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#1
hey everyone.

has anyone any experience with sending v-moda headphones back for exchange/repair? i sent my pair back after the right side earphone stopped working completely (general fault?). anyway this was well over three weeks ago and i still haven't heard a peep out of them and struggling to get a reply through their online query form. do they usually take this long to fix this kind of problem?

also as i am going on holiday at the end of next week i will need some headphones to keep me going until my vibes get back to me. am i right in thinking because the 3g phone does not have a recessed socket any headphones work on it? (not like the V1)? anyone have any suggestions for a cheap in ear pair as i cant bare the ones you get with the phone they just don't stay in my ears man!

sorry for the essay! cheers
 
Jul 22, 2008
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#2
We are sincerely apologize for the difficulties you have experienced in contacting our warranty department. As you already know, all V-MODA headphones come with a 1 year warranty when purchased through the website or an authorized V-MODA dealer, so we would be more than happy to help locate your return if you have already sent it in. Please contact the Customer Service line directly at 888-VMODA-LA. Be sure to have as much information on your return as possible and we will be more than happy to help!
 

Marianne

Zealot
Moderator
Jul 16, 2007
2,326
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48
Massachusetts
marianneschultz.com
#3
I bought mine last October and I started having problems a few months later, but then they started distorting sound very badly a few weeks ago. I returned them to V-Moda last week (they arrived at their facility last Wednesday) and I got an email today saying that they were processing an exchange and that it would take 7 to 14 businesss days. So, not bad so far, so we'll see...
 
Jul 23, 2008
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#4
hey everyone.
am i right in thinking because the 3g phone does not have a recessed socket any headphones work on it?
Yup. Standard 3.5 mm non-recessed jack. Ordinary headphones work great.