VZW Store rep in need of help

AlexP

New Member
Aug 5, 2011
1
0
1
#1
Hey guys, New here just for this issue.

Some dip**** kids set one of our store models to japanese, negative and some button thing. I know how to remedy the first two issues however the button problem, normally when you hit a button it will just select it as you know, but in this mode or whatever it is the button you hit gets a sort of border around it and then a japanese lady says something which im guessing is some sort of accessibility mode. however it doesn't allow you to scroll, so under settings you can only select whats on the screen when it loads. so of course international settings are untouchable. Cant restore the phone because they are a special demo line that doesn't sync with iTunes. (or ours anyway)

any help in this nightmare would be great! thanks
 

IllusionEntity

Evangelist
Gold
Jun 3, 2010
1,987
163
63
Borough Green, Kent, UK
#2
They have enabled voice over. Double tap any apps you want to open and it should allow you to get into settings and change it back in the accessibility menu. Double tap everything you need to access..
 

Hawk

Genius
Gold
Aug 2, 2007
6,682
241
83
49
ATL
#3
Go into Settings, General, accessibility and turn off voice over