Please wait for a site operator to respond. Thank you for contacting ZAGG, where we are Zealous About Great Gadgets! My name is Rob. How can I assist you today? Your Issue ID for this chat is LTK151035514113X Chris: Hello, I would like to get a replacement shield for my iPhone but I don't want to pay shipping. Rob: Could you please provide me with your order number, so I can assist you further? Chris: OS1074712 Rob: Thank you. Rob: Please wait while I look that up. Rob: What is the reason for needing a warranty request? Chris: the adhesive is coming off and minor damage while protecting my iPhone. Rob: I am sorry to hear that. Unfortunately, I do not have a way to waive the shipping and handling charge for a warranty request. Chris: ok thanks Rob: Is there anything else I can assist you with before we end this chat? Chris: Can I pick up a replacement in the store? Rob: The stores are independently owned and some may do it, but I suggest calling ahead. Chris: Can we get free ground shipping? I find it hard to believe its 3.95 for shipping. If this is the case I will never buy a Zagg product. Rob: It is also handling that is included, we have to package and send it out as well. Chris: I've only had this product for 3 months. Rob: I am sorry about that, but the warranty request does require a shipping and handling payment. Chris: I've only had this since june 25th so about 2 months. I'm never going to buy another ZAGG Product and I'm going to blog and post my experience in forums to let people know. Rob: I am sorry that you feel that way, most people understand the shipping and handling cost. Rob: Is there anything else I can assist you with before we end this chat? Chris: thanks for that quote Rob, take care. Rob: Thank you for contacting ZAGG, where we're Zealous About Great Gadgets! Have a nice day. Chat session has been terminated by the site operator. This was the worst customer service experience I've ever had. Everythingicafe members please don't use ZAGG products. I've only had this product for 2 months and I paid $30.00 for the full body invisible shield and it's already pealing off and looks like garbage. The "warranty lie" is that it doesn't say anywhere on the box about $3.95 shipping and handling. It just says life time warranty and yes I know it's just $3.95 but that was a bad experience. Please let Zagg.com know about this experience and how it influenced your decision to buy a competitors product.