What is this thing on the screen?

thesaint

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Jul 9, 2007
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#1
There is a dot under the screen right next to the weather widget. It is visible on lighter background only. Is it a dead pixel or some kinda defect? It is appearing to be a "hollow transparent dot" under the screen. This thing was not there in the last couple of days and I just noticed it 2 days back. Since then my eyes go straight to the spot and irritates me all the time. I am sure it aint dust.

I took it to the Apple store and they had no appointment with the Genius to help me out. Meanwhile, I thought to ask the Geniuses in this forum and get some suggestions on the same. I am not sure whether I need to worry about it or just return it to Apple (Its more than a month since I purchased it). I was not able to take the pic for the fact that its small.

Appreciate your help.
 

ps49556n

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Jun 21, 2007
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#2
There is a dot under the screen right next to the weather widget. It is visible on lighter background only. Is it a dead pixel or some kinda defect? It is appearing to be a "hollow transparent dot" under the screen. This thing was not there in the last couple of days and I just noticed it 2 days back. Since then my eyes go straight to the spot and irritates me all the time. I am sure it aint dust.

I took it to the Apple store and they had no appointment with the Genius to help me out. Meanwhile, I thought to ask the Geniuses in this forum and get some suggestions on the same. I am not sure whether I need to worry about it or just return it to Apple (Its more than a month since I purchased it). I was not able to take the pic for the fact that its small.

Appreciate your help.

Could you take a macro picture? By the way you describe it, you have what I call a "pixel bubble". This is not a dead pixel but raather a "bubble" slightly larger than a pixel that is cleaerly on top of the lecd but beneath the glass. I had one too and it didn't appear immediately. You can try to exchange it at the Apple store but they seem to be getting more strict with their instant exchanges.
 

thesaint

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Jul 9, 2007
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#3
I tried to take a picture and was unsuccessful. Its very small n my camera is not helping me get a clear pic. Neways thnx for the help. Lemme take it to a Apple store n c what they have to say.
 

Kev1000000

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Jun 26, 2007
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#4
Sounds like a dead pixel to me. Unfortunately, there is nothing you can do about it other than get it replaced.
 

thesaint

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Jul 9, 2007
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#5
Yeah. I'm not sure whether Apple will be happy to replace it. As far as I can see this going they might not exchange it for the fact that its small. Neways worth giving a try at the store.
 

JPizzzle

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Jul 16, 2007
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#6
If you were within your 14 days then yes they would replace it. I've had atleast 3 iPhones replaced over dead pixels. I do not think they will replace it because you are past your return policy, but I believe they will certainly send it out. I've seen someone try to have his iPhone replaced after his policy was up (not by a couple of days, but I think by atleast a week or so) and he pleaded and said he would buy all these accessories, and they still sent it out. You can take a shot at your Apple store if you'd like. They can send it out for you and have it shipped to wherever you want directly from the repair facility, or you can contact Apple yourself and get the box and send it. Some people i've heard were able to convince Apple to send them the replacement instead of a loaner and they would send the defect, you can try giving that a shot with Apple care, and some were able to get the loaner fee waved. Sorry about your phone, hope this helps. Good luck.

update: I just saw some guy on the forum was able to exchange his phone after 35 days but he had a repair message which wouldn't allow him to make calls.
 

thesaint

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Jul 9, 2007
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#7
I just spoke with Apple and they asked me to talk to the Genius and he shall help me with the next course of action. Anyways will take an appointment for friday.
 

ps49556n

New Member
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Jun 21, 2007
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#8
I don't think you will have a problem exchanging your iPhone...if what you are describing is what I think it is... These "pixel bubbles" are slightly larger than dead pixels which makes them more unpleasant to look at. Good luck.
 

doron

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Apr 17, 2007
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#9
yeah saint i don't blame you...all that money you put into it you better not have some dead pixel..word