What's going on with my phone

jUeLz23

Member
Bronze
Sep 4, 2007
350
0
16
#1
it says connect to iTunes outta nowhere.
then i connect to iTunes and it say i cant access it becasue it has the passcode lock
but i cant enter the code because all i get is the picture of it showing me to connect to iTunes..
help any please
 

psylichon

Genius
Moderator
Oct 31, 2007
16,591
751
113
41
Philly
#2
Hmm that's an odd one.

If you've done a hard reset (hold home and lock buttons until it turns off and on again) and that didn't work, and you don't get any better solutions, you should do a DFU restore:

Connect to iTunes. Press home and lock for 10 seconds, then let go of the lock button. Keep holding the home button for another 8 seconds or so until iTunes recognizes it in DFU mode. You should then be able to restore from your backup (hopefully you've synced recently)
 

jUeLz23

Member
Bronze
Sep 4, 2007
350
0
16
#3
i did the restore and still the same thing. says make sure sim card is in and its not pin locked or something. then says it doesn't have enough information to activate the phone.
i thonk im going to take it to the genius bar this is not cool