When did Apple become as bad as Microsoft

richardya

Member
Silver
Sep 24, 2007
551
9
18
#1
Anytime you need a service it is a nightmare and I believe Apple is now worse than Microsoft.

Why? I currently did an ipad erase and I am trying to set it up as new.
First: The activation server is down message comes up and it is not down
Second: I have to update to the newest Itunes, macos
Third: The apple ID message says it is wrong even thought it sends me the 2factor code on my phone
Fourth: Itunes sees my ipad library as empty but the device is not there
Fifth: There is no such thing as help so I have to make an appointment at a store

This is garbage service for pretty products. I am not asking for help, just pointing out how bad this company ha fallen.
 

Ledsteplin

Genius
Gold
Oct 29, 2013
4,841
997
113
65
Florence, AL
#2
Have you been to the appointment? If not, maybe Apple's great service will help you get it all straightened out.
 

Europa

Moderator
Senior Moderator
Dec 12, 2008
28,409
5,539
113
Utah
#4
Fifth: There is no such thing as help so I have to make an appointment at a store
Apple can troubleshoot this over the phone. What time did you call?
 
Jan 14, 2017
14
1
3
#5
The ability to take it into a store in almost any town is good service I'd say. Having however many tens or hundreds of millions of products all over the globe does not make for simple customer service.