Anytime you need a service it is a nightmare and I believe Apple is now worse than Microsoft. Why? I currently did an ipad erase and I am trying to set it up as new. First: The activation server is down message comes up and it is not down Second: I have to update to the newest Itunes, macos Third: The apple ID message says it is wrong even thought it sends me the 2factor code on my phone Fourth: Itunes sees my ipad library as empty but the device is not there Fifth: There is no such thing as help so I have to make an appointment at a store This is garbage service for pretty products. I am not asking for help, just pointing out how bad this company ha fallen.