Use this guide to unearth some of the best articles, FAQs and popular discussions from iPhone users and our staff. We hope you'll find it useful and consider bookmarking it as a reference.
The iPhone includes a one-year warranty from Apple which includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare Protection Plan for iPhone. During the plan’s coverage period, Apple will replace the battery if it drops below 50% of its original capacity. If it is out of warranty, Apple offers a battery replacement for $79, plus $6.95 shipping, subject to local tax. You can setup your battery replacement directly through Apple or your wireless carrier.
My iPhone is getting hot and won't hold a charge?
This is a hardware issue and might also present a safety issue. You should make a Genuis Bar appointment immediately. In most cases, Apple will replace your iPhone free of charge.
Can I use third-party chargers?
Yes, but only if they carry the 'Made for iPhone' insignia. This means that the product either meets or exceeds Apple's standards for third party accessories. It's also suggested that you purchase your charger from a reputable manufacturer. While it's still unclear if a third party charger was responsible, we have heard stories of electrocution while using a non-authorized charger. Play it safe and spend the few extra dollars to get an authorized product. It will perform better and you can put aside any safety concerns.
I dropped my iPhone in the (ocean, toilet, pool) and it won't power on. What should I do?
Apple will not replace an iPhone that has water damage. Your iPhone has water indicators that are trigger when the inside of the phone comes in contact with water. One of these are inside the headphone jack. It's still possible to save your iPhone. Read our guide on "What to do if you drop your iPhone in water."
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