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There's no Apple store near me...

So what should I do?

But I just don't get WHY it doesn't work. When I shake the phone I can hear a rattle in the headphone jack but I can't seem to remove anything.

Hello! I recently purchased a set of iBeats. When I took them out of the box and tried them they seemed perfect. I checked the volume control and it worked fine. However, when I tried again a minute later the volume control was not responding; the microphone wasn't working either. I took them...