A chat with a AT&T person


New Member
Aug 25, 2008
Is she wrong or am I

info: Please wait for a site operator to respond.
info: You are now chatting with 'Antionette Carter'
Antionette Carter: Hello, I will be happy to assist you with your equipment order issues today.
you: the order says its back ordered, is this true?
Antionette Carter: I will be happy to research your order details, Mr. .
you: ok
Antionette Carter: Please allow me a few moments to access your account.
you: ok
Antionette Carter: May you verify the last four digits of your social security number, Mr. ?
you: ****
Antionette Carter: Thank you. Please allow me 2-3 minutes to research your order.
Antionette Carter: I am still researching.
Antionette Carter: Mr. , I do show that you pre-ordered the iPhone 4S and it does show has backordered due to the high volume of the orders processed online.
you: What! so when am i going to get it?
you: and you took my money for both iPhones
Antionette Carter: I do apologize, but the devices will be shipped out on a first come first serve basis.
Antionette Carter: I am unable to view when you will receive the device.
Antionette Carter: *devices.
you: how can you run out in four hours?
Antionette Carter: The pre-ordering began on October 5th, 2011.
Antionette Carter: It ends today at 12:01am.
you: no it didn't it was the 7th
Antionette Carter: I am viewing it in the information in the system, and the preorder began on October 5th at 7:00 p.m.
you: so you did your pre-orders before Apple
Antionette Carter: Apple is not doing pre-ordering.
you: Apple did have a pro-order day for the iPhone4s?
Antionette Carter: I'm sorry, yes they did it began on October 4th online.
you: no they did it oct 7 at 12:01 am
Antionette Carter: Mr. , you can contact Apple directly for there pre-order dates.
Antionette Carter: But, I can only advise what is shown in my system.
Antionette Carter: Please contact Apple at 1-800-694-7466.
Antionette Carter: The hours of operation are Mon-Fri 8:00 am-10:00pm. Sat-Sun 9:00 am-7:00 pm.
Antionette Carter: Is there anything else that I can assist you with?