And how is Cingular these days?

[ourgoldenticket]

Everyone is questioning the iPhone and this is as any product by Steve. We get it when we do, it will get a lot better, the price will go down. You will hate him at times as you buy more iPhones to keep up.

What I want to know is how is Cingular? There are still horror stories circulating and rightfully so about the time when Cingular teamed up with ATT and provided cell service in the ATT's phone, DSL, and cell phone package. The network was one of the worst in our hilly area, the service lacking and the tendency to overbill customers amazing? How can I leave Nextell? (I still won't call it Sprint) I don't even like nor really carry a cell phone and yet I want my hand held mini computer with no memory that can make calls. I do!

 

[carolinagirl113]

I got it!

yes, I think cingular is absolutely fine. I don't have many problems with it.

Cingular, factually, has the most area coverage in the US. It just sucks for people who only have certain coverage in their area, and cingular coverage just won't do. Sorry if I didn't answer to what you were talking about. I wasn't quite sure.

Good luck!

 

[ksmith4747]

My husband has Cingular on his cell phone and so far no problems. Customer service has been great, and his phone gets service in places mine doesn't. It's great for vacations - no roaming! All-in-all, we are real pleased.

 

[ooodaisymaeooo]

I live out in the middle of nowhere and Cingular is the only network that works out here. I've never had any issues with them (knock on wood)

 

[hoits2000]

I LOVED ATT the first time around, Cingular has been good. But Since they came together again, I tried to add my dad to my phone line and I had a lot of problems in the store, they were on the phone with ATT customer service for over a hour and a half, and they said they were displeased with the new att people. The problem we had was my dad had a Go phone from cingular, and we tried to add a line to mine and keep his number.

 

[Macster]

I have to say that as a long time ATT / Cingular customer (almost 10 years) I have been satisfied with their service. I can think of only one or two times I was unhappy with an issue, but now I can't even remember what those issues were. I have friends where I work that have all the other various carriers and they seem to have more issues with their accounts than I ever have. (Or maybe I just don't get pissed off at the same things hey do!) Cingular has the widest covereage in my area, and I have never had problems with dropped calls.

The other strong cellular carrier in this area is Verizon. It seems the folks who use Verizon are very pleased with their service, but I have never been displeased enough with Cingular to make the switch.

 

[wjp09]

Cingular is great service. However it has under par customer service some of whom do not know what they are talking about and give YOU attitude. This is expected from most employees of any company.

 

[Golfy Golferson]

I've had Cingular for years and in 4 different states and everywhere I've lived it's been one of the better services to have. The customer service is somewhat poor, but that's to be expected from any call center (sadly.) (And I can say that because I've worked in a call center or two...) Of course *I* gave good customer service then ;-)

Anyway, I'm curious what kind of plans they'll offer and how it will work for someone like me who is in the middle of a contract with Cingular already and wants to go to an iPhone... Anyone heard any rumors about that?

 

[wjp09]

Im also MID contract. I am buying an iPhone no matter what.

 

[sassybrendita]

I've had Cingular for years and in 4 different states and everywhere I've lived it's been one of the better services to have. The customer service is somewhat poor, but that's to be expected from any call center (sadly.) (And I can say that because I've worked in a call center or two...) Of course *I* gave good customer service then ;-)

Anyway, I'm curious what kind of plans they'll offer and how it will work for someone like me who is in the middle of a contract with Cingular already and wants to go to an iPhone... Anyone heard any rumors about that?

You should see when you become eligible for an upgrade next. I believe that you become eligible every 18 months as opposed to having to wait 2 years for your plan to re-up. Than you should be able to purchase a new phone for the re-up price.

 

[netshadow]

no problemo!

Everyone is questioning the iPhone and this is as any product by Steve. We get it when we do, it will get a lot better, the price will go down. You will hate him at times as you buy more iPhones to keep up.

What I want to know is how is Cingular? There are still horror stories circulating and rightfully so about the time when Cingular teamed up with ATT and provided cell service in the ATT's phone, DSL, and cell phone package. The network was one of the worst in our hilly area, the service lacking and the tendency to overbill customers amazing? How can I leave Nextell? (I still won't call it Sprint) I don't even like nor really carry a cell phone and yet I want my hand held mini computer with no memory that can make calls. I do!

I was a long time Verizon customer, tired of their lackluster phones and limitations of calling outside the USA. Since I have changed, almost two years ago, I have been extremely satisfied, fewer dropped calls (yes, yes, but true) and was able to use my cell phone in the UK on a recent trip, when others couold not. I think it depends upon what you are looking for in a carrier. My wife is still with Verizon and is fine with it. I am a pleased Cingular, and hope to be AT&T customer.

 

[callenk]

I was wondering about the cingular plans too. Will Cingular have new media/net packages for folks who have an iPhone?

 

[mrbahr]

Cingular Okay

I've had Cingular for over 3 years and I've had no complaints. I just got their data service for my laptop, and it works great. No complaints.

 

[Cantwait4iPhone]

I have had Cingular for a couple years now, as well. I see nothing wrong with the network, although the pricing can be a bit high. I don't know anything about iPhone media net stuff or rates, but hopefully they will be relatively good.


Over.

 

[ebrunn]

I don't have any problems with my service. Apart from the random dead spot, everything is all good.

 

[archer6]

I have had AT&T, then it changed to Cingular, and now back to AT&T. All the while I have purchased over 25 phones (not counting the unlocked unbranded phones) as I'm very much a mobile phone addict.....

That said, I've experienced extremely good service and very fair pricing as far as voice, text, and data rates are concerned.

Like any other large scale enterprise, they are not perfect and you may from time to time get a representative on the phone that's not too sharp. However it's important to know that they use a third party call center. These employees do no work for Cingular / AT&T and due to the huge volume of businesss you will not always get one that is up to date and properly trained. However all you must do is to ask to have the call "escalated" and a supervisor that is well trained will assist you with your issue.

Cheers...

 

[dino_russ]

Cingular in western US

Hi: For me the issue is coverage in remote areas of central and northern Montana (where I do dinosaur work) and NE Utah. But in general as well western US remote areas off main interstates. From what I see on the maps from AT&T and Cingular coverage is good along major highways (primarily interstates). In Montana areas in particular I can confirm that lack. Where I am working my good friend has tried several carriers and Verizon works there for him but not Cingular -- nothing.

Any readers out there that work in rural areas out west? What has been your experience? I need a phone that works in these areas and if not then this may not work for me until AT&T does or another carrier gets the iPhone in a few years.

Thanks

Russ

 

[archer6]

Hi: For me the issue is coverage in remote areas of central and northern Montana

One approach you might wish to try, would be to call your local Cingular/AT&T store. Ask for the manager and explain your concerns and questions about coverage in the remote areas you work, and would he be so kind as to give you the name and mobile number of the district manager. These are the people that know best as they travel between all the stores. Once you make that connection you may find as I have that they are more than helpful and if there are questions they cannot answer they will find out for you.

Most of the time the store managers know about everything that relates to their position in the store, but little about actual coverage areas. So the key is to get connected with the reps that move around and use their phones in the areas that you are interested in.

I have personally used this approach as I travel extensively throughout the US. I was very happy with the great attitude and helpfulness of the district manager, who took a personal interest in making sure my needs were met.

Just another reason that I remain a loyal customer.

Hope this helps

Cheers

 

[dino_russ]

One approach you might wish to try, would be to call your local Cingular/AT&T store. Ask for the manager and explain your concerns and questions about coverage in the remote areas you work, and would he be so kind as to give you the name and mobile number of the district manager. These are the people that know best as they travel between all the stores. Once you make that connection you may find as I have that they are more than helpful and if there are questions they cannot answer they will find out for you.

Most of the time the store managers know about everything that relates to their position in the store, but little about actual coverage areas. So the key is to get connected with the reps that move around and use their phones in the areas that you are interested in.

I have personally used this approach as I travel extensively throughout the US. I was very happy with the great attitude and helpfulness of the district manager, who took a personal interest in making sure my needs were met.

Just another reason that I remain a loyal customer.

Hope this helps

Cheers

That sounds like a good idea. I will defiantely check into that.

Thanks

Russ

 

[joe]

Hi: For me the issue is coverage in remote areas of central and northern Montana (where I do dinosaur work) and NE Utah. But in general as well western US remote areas off main interstates. From what I see on the maps from AT&T and Cingular coverage is good along major highways (primarily interstates). In Montana areas in particular I can confirm that lack. Where I am working my good friend has tried several carriers and Verizon works there for him but not Cingular -- nothing.

Any readers out there that work in rural areas out west? What has been your experience? I need a phone that works in these areas and if not then this may not work for me until AT&T does or another carrier gets the iPhone in a few years.

I've been in rural areas of the NW and T-Mobile was not useful and Verizon was reliable. This was a year ago.