I have an iPhone, love it, and have not had any major problems with it to date. However, I have a friend who did have a problem with his today. His earpiece speaker stopped working so he took it to an Apple store for a replacement. This is what he was told, and I call Apple support personally to verify. If you have the iPhone for 14 days or less Apple will replace it, no questions asked. If you have it longer than 14 days, but within the warranty period, your must send it into Apple for repair and if you do not want to be without a phone while it is being repaired, Apple will rent you a loaner phone for $29. How many can go without their phone even one day, so you are almost forced into renting the loaner phone.
Does this seem reasonable? I have never experienced this with any other phone manufacture. In fact, other phone manufactures, replace phones at the wireless company's store, and if they do not, will send you a replacement phone and upon receipt of the replacement phone, you send back the defective phone at their cost.
I think Apple needs to re-think this policy as from the consumers point of view it does not stand up to the competition.
Does this seem reasonable? I have never experienced this with any other phone manufacture. In fact, other phone manufactures, replace phones at the wireless company's store, and if they do not, will send you a replacement phone and upon receipt of the replacement phone, you send back the defective phone at their cost.
I think Apple needs to re-think this policy as from the consumers point of view it does not stand up to the competition.
