The training of RSCs (sales reps) started this morning, and will continue tomorrow. The RSCs that don't know, don't because they haven't been personally told.
More conscientious individuals look at their own website for details, but most are concerned with helping the customers that come into stores and getting activations.
This is true. I was at my local AT&T store on Tues.night and the manager was on the phone with corporate getting his iPhone training. The employee that I was talking to was not looking forward to the intensive 2 day training that lay ahead for him and the rest of the staff.
Keep in mind, that this whole process is new for these guys and they can't fall back on their "normal" ways of doing businesss. When I asked the guy if he was aware of the new iPhone plans that were released he said "no".
I do like the idea of home activation because if you remember when you originally signed up for a cell phone plan the wait was at least 30 minutes. "Do you want insurance with that? Ok, let me transfer you to an activation rep. Let me see if we have any stock in the back room...hang on" Etc, etc. What a nightmare!