Big Bummer...

Zanthe

Zanthe

#apple
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Aug 9, 2007
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Well today was the day my iPnone 5 arrived and my wife's too.

As I said I was going to do I brought the unopened phones to the AT&T store and opened them in front of the CSR. First my phone -- SCRATCHED. I rejected it.

My wife's phone was OK...one very tiny, tiny little imperfection that nobody is going to see.

So after wating about 24 days total they had to re-order mine and told me 14 days. Damn it. I was totally worried this would happen. The rep tried to talk me into a White Phone but I really just don't want a white one.

Pretty disappointing. They have some serious quality control issues but it looks to me like it's virtually impossible to get a 100% pristine black model. The materials used are just very prone to nicks and scratches. Who knows I may end up with a white one in the long run if the next black one comes in scratched.
 
Prozium12

Prozium12

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Jan 22, 2012
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Zanthe said:
Well today was the day my iPnone 5 arrived and my wife's too.

As I said I was going to do I brought the unopened phones to the AT&T store and opened them in front of the CSR. First my phone -- SCRATCHED. I rejected it.

My wife's phone was OK...one very tiny, tiny little imperfection that nobody is going to see.

So after wating about 24 days total they had to re-order mine and told me 14 days. Damn it. I was totally worried this would happen. The rep tried to talk me into a White Phone but I really jsut don't want a white one.

Pretty disappointing. They have some serious quality control issues but it looks to me like it's virtually impossible to get a 100% pristine black model. The materials used are just very prone to nicks and scratches. Who knows I may end up with a white one in the long run if the next black one comes in scratched.
Click to expand...
I've just had a text message telling me my third black iPhone 5 will be delivered tomorrow every one of them has had a scratch or a nick on the bezel,I went to Apple on Monday and asked them about a replacement but they won't give me a new handset just a refurbished one and the manager even said don't accept it of my network they should replace it but when I phone my network I get the feeling they think I'm being picky and if its not a big scratch I should put up with it,I wouldn't mind if I had scratched it myself, but on the other hand I ordered replacement Monday and its coming tomorrow so that's quick.ive read today that Apple have tightened the quality control when it comes to the final checks before they get boxed up for shipment,just hope this one is clean..
 
verwon

verwon

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Jul 29, 2011
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There aren't any flaws on my black 5, it's fantastic. Even the genius commented on it, when I was in the Apple store for something else last week.
 
C

creed16

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Jul 15, 2010
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My black looks perfect straight from the box. But it has wi-fi issues and will not stay connected to wi-fi at all. So I think I would rather have had some minor scratches and have a phone that works 100%.
Sucks to have to wait for sure.
 
Iloveiphones

Iloveiphones

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Aug 5, 2010
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creed16 said:
My black looks perfect straight from the box. But it has wi-fi issues and will not stay connected to wi-fi at all. So I think I would rather have had some minor scratches and have a phone that works 100%.
Sucks to have to wait for sure.
Click to expand...
Try switching your router Channel to 11


Sent from my iPhone using iCafe app
 
VOLS34

VOLS34

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Jun 25, 2010
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Prozium12 said:
I've just had a text message telling me my third black iPhone 5 will be delivered tomorrow every one of them has had a scratch or a nick on the bezel,I went to Apple on Monday and asked them about a replacement but they won't give me a new handset just a refurbished one and the manager even said don't accept it of my network they should replace it but when I phone my network I get the feeling they think I'm being picky and if its not a big scratch I should put up with it,I wouldn't mind if I had scratched it myself, but on the other hand I ordered replacement Monday and its coming tomorrow so that's quick.ive read today that Apple have tightened the quality control when it comes to the final checks before they get boxed up for shipment,just hope this one is clean..
Click to expand...
Just because its a replacement that comes out of the white box doesn't mean it's refurbished. At this stage I would say most of the replacements are new.
 
Zanthe

Zanthe

#apple
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Aug 9, 2007
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Prozium12 said:
I've just had a text message telling me my third black iPhone 5 will be delivered tomorrow every one of them has had a scratch or a nick on the bezel,I went to Apple on Monday and asked them about a replacement but they won't give me a new handset just a refurbished one and the manager even said don't accept it of my network they should replace it but when I phone my network I get the feeling they think I'm being picky and if its not a big scratch I should put up with it,I wouldn't mind if I had scratched it myself, but on the other hand I ordered replacement Monday and its coming tomorrow so that's quick.ive read today that Apple have tightened the quality control when it comes to the final checks before they get boxed up for shipment,just hope this one is clean..
Click to expand...
Not looking forward.

Just setup my wife's new iPhone 5 :)mad:). Everything seems to be working fine -- It's her first iPhone!
 
Prozium12

Prozium12

Contributor
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Jan 22, 2012
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VOLS34 said:
Just because its a replacement that comes out of the white box doesn't mean it's refurbished. At this stage I would say most of the replacements are new.
Click to expand...
I've never had a replacement from Apple so not sure how they come it was an Apple employee that told me they could give me a refurbished one, some people may be ok with a couple of scratches but I want it flawless like my iPhone 4 and 4s were when I got them..I love the black iPhone 5 but I must be very unlucky as I said the one that comes tomorrow is my third one..I don't want to keep setting up replacement phones just want a good one
 
Zanthe

Zanthe

#apple
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Aug 9, 2007
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Napoleon_PhoneApart said:
Mayhaps. Mayhaps.
Click to expand...
You have no idea how disappointed and upset I am. It was a fairly small nick/scratch on the bezel but I saw it almost immediately. Die China. Die. I wonder how big the reject bin is...do they send them to Tim Cook's office?
 
Zanthe

Zanthe

#apple
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Aug 9, 2007
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ooops...I was mistaken.

Must have pulled up my order from 2010. Back to two weeks...

ugh
 
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