Can I exchange at Apple Store? Bought used, no receipt.

[Anewfoundsin]

Hello everyone.
I recently bought a iPhone 4S off craigslist and everything worked fine until today the speaker doesn't work. I can hear people but they cannot hear me. Can I go to Apple Store and get exchange under warranty? I do not have receipt and I am not the original owner. I'm sure its still under warranty since 4S been out less than a year. Any advice?

 

[snowtrooper1966]

Shouldn't be a problem, as long as there is no evident physical damage that may have caused the issue.
One of the reasons I buy Apple products. Customer service and support is top notch!

 

[HansMayer]

You go to the Apple Store and try.

If it doesn't work, you but the speaker assembly off eBay and replace it yourself by following the guide on iFixIt

 

[snowtrooper1966]

Dunno if that's good advice, would definitely void warranty.
Again, I find it unlikely they would not replace it unless there is evidence of physical damage.
In that even I would still try a few times before resorting to cracking the device open....

 

[Jerome G]

Tell them it was a gift

 

[snowtrooper1966]

^Why?
Apple stands behind their products. From my experience with Apple there is no need to fabricate any details. I bought a used three year old aluminum MacBook for Mrs. Snowtrooper. Way beyond warranty. After about 8 months, it would not boot up. Took it to the genius bar, they put it on the bench, determined the processor was wonky.
We left it with them for a few weeks.
They called and told us it was working. We went to pick it up, asked how much the repair was.
Was told the parts were not even in the retail system anymore so they could not charge for it. The "wait time" (patience) was our fee....
Who else does that?

 

[Jerome G]

You are right, lying never helps in the long run.
I would also say that while I have had experiences at the genius bar like yours, it is not the norm when a device is 3 years out of warranty.
I am just not sure if the iPhone warranty is transferable

 

[snowtrooper1966]

The built in warranty is, not sure about Apple Care or Apple Care+

 

[Jerome G]

Wow, that's good news for the OP as the phone is less than a year old

 

[mgiara]

It's not terribly difficult to replace parts with aftermarket off cheapBay.
I recently did it with my screen for much less than Apple would have charged.
Something you shouldn't try though if you're not nimble with your hands.

 

[Vonwachtstain]

Register it under your name. Call and make appointment. Show up. Get your phone fixed/replaced. Enjoy