I just got off the phone with AT&T Support. The lady that I spoke to said that the "activation requires additional time" message in iTunes may be because my current (pre-iphone) Cingular phone number was for my Blackberry 8800 and that phone number (obviously) has a Blackberry Data Plan associated with it. iTunes is bascially attempting to activate the iPhone with my account that has this data plan on it and it is conflicting with the iTunes activation. She "removed" that Blackberry data plan on my account and said that I should watch my email for a message. While no time frame could be provided, she did say that this seems to be the issue--as iTunes activation process is not able to "remove" features from you current account (that is why if you are already with AT&T that you really cannot change your voice plan.
I'd be curious to see if the other people who are having these sort of issues with delays in activation are also switching from a Blackberry.
Perhaps Apple and AT&T thought that people that are heavy Blackberry users would not switch immediately to iPhone due to lack of being able to receive BES emails.
Please chime in so (if this is the issue) we can document it and hopefully help AT&T and Apple realize that this is a HUGE issue.
I'd be curious to see if the other people who are having these sort of issues with delays in activation are also switching from a Blackberry.
Perhaps Apple and AT&T thought that people that are heavy Blackberry users would not switch immediately to iPhone due to lack of being able to receive BES emails.
Please chime in so (if this is the issue) we can document it and hopefully help AT&T and Apple realize that this is a HUGE issue.