Congrats Google - Worst Tech Support Call Ever


Sep 2, 2007
Austin, Tx
I bought a Nexus 7 32GB with Mobile Data. Have been having a number of issues / questions around the mobile data side of things. The worst of them has been the fact that cellular data keeps turning itself back on even when I manually disable it via Settings. I searched the web and Nexus 7 support pages for advice on the issue, found nothing, and called Nexus 7 support yesterday.

Easily, easily The Worst Tech Support ever. The very condensed version: the agent asked exactly ZERO questions about the issue, when it occurs, how to reproduce it - and had just one suggestion: a factory reset. As in, a full restore of the device - again, after not a single question about the problem.

The whole pathetic story here: