im having trouble moving my contacts from my old phone to the iPhone. I went to the store and they took my phone plugged it in and gave me a flash drive to hook up to the compter and move the contacts via iTunes. I put the flash drive in, plug in the iPhone and nothing happens.....what do i do to move these?
converting contacts from old phone
- Thread starter mstrnewb17
- Start date
I don't think you can do it that way. Your contacts need to get into Address Book first, then when you sync your iPhone (via iTunes) it copies them to the phone. Luckily I already had most of my contact in Address Book on my mac so I just manually typed in new ones.
If your old phone has bluetooth you may be able to sync your contacts to your computer (i.e., Address Book) without having to put them in manually.
If your old phone has bluetooth you may be able to sync your contacts to your computer (i.e., Address Book) without having to put them in manually.
The thumb drive they gave you has all your contacts within a .pbb (phonebook) file. This file can be extracted using Content Manager and exported to a file Outlook or Outlook Express can then use to import to iPhone through iTunes. Here are the details from AT&Ts support pages.
https://www.wireless.att.com/support/knowledgeBase.do?content=KB62459.html
Option III - not applicable to customers running Mac OS
Migrate contacts using tools available at your local AT&T store. If you have visited an AT&T store and saved your contacts & phone numbers to a USB flash drive, follow these steps to upload them into Outlook or Outlook Express, then synchronize to iTunes and iPhone.
NOTE: If you need assistance with any of the steps below, please contact the appropriate group:
https://www.wireless.att.com/support/knowledgeBase.do?content=KB62459.html
Option III - not applicable to customers running Mac OS
Migrate contacts using tools available at your local AT&T store. If you have visited an AT&T store and saved your contacts & phone numbers to a USB flash drive, follow these steps to upload them into Outlook or Outlook Express, then synchronize to iTunes and iPhone.
NOTE: If you need assistance with any of the steps below, please contact the appropriate group:
- For contacts stored on the USB drive, please contact an AT&T store.
- For computer related support, please contact your computer manufacturer, your internal IT department, or Microsoft.
- For support with iTunes or iPhone, please contact Apple.
- Insert USB drive into USB port on your PC.
- Save the .pbb file to a convenient location on your PC. (This file contains your contacts.)
- Download Content Manager.
- When prompted, select Save to save "ContentManager_latest.zip" to a convenient location on your PC.
- Right click on ContentManager_latest.zip file to extract the file to your PC.
- Once extracted, open the Content Manager program.
- Follow the on-screen steps to download and save Content Manager to your PC.
NOTE: You may be prompted to download the latest version of Microsoft .NET 2.0. To do so, click here. - Once installed, open Content Manager.
- Select Contacts > Open Phonebook.
- Select .pbb file that you just saved to your PC.
- Select Contacts > Export > select either Outlook or Outlook Express.
- Open iTunes on your PC.
- To synchronize your contacts with iTunes, connect iPhone to your PC.
- When the iPhone icon appears in iTunes, select it.
- Click the Info tab on the right.
- Select the Contacts and Calendar check buttons and then choose Sync.
- Your contacts will now be accessible via your iPhone.
