Could you help me with this Apple Store receipt?

[TarekElsakka]

Hello there,

As some of you may know, my old 2008 MacBook Pro had a graphics card issue that was Apple's fault and this is the article indicating that: http://support.apple.com/kb/ts2377

Anyway, I bought my laptop from BestBuy in the US and the Apple Store lady on the phone told me that since it's a factory problem, they'll most likely fix it for me for free, especially after I did the Apple Hardware Test and it identified the graphics card as the problem, meaning I'd have to get the whole logic board replaced for that.

I sent it with a friend of my Dad's who took it to an Apple Store in a place called Fair Oaks in California and they fixed it. I would like to know, though, if my Dad's friend actually had to pay for it or if they fixed it for free.

This is the receipt:

As you can see in the paper, it says the Price is 524 USD but the Amount Due is $0, does that mean it cost 425 but Apple will take care of that since it's their fault or what does it mean? I know some of you may think "Well, why don't you ask him if he paid?" but there's a personal reason why I cannot which I will not discuss here, if you don't mind. I just want to know if this has been fixed for free or paid for, as I cannot really determine from the paper.

p.s. the part of the paper that doesn't appear under the receipt just has the parts that have been changed (which cost $457) and the Hardware Repair Labor ($39).

Thank you very much.

 

[CanadianNemo]

It looks to me like Apple took care of it and nothing had to be paid. But that's just my guess...

 

[TarekElsakka]

The fact that it says that the Amount Due is $0.00 makes me think so, too. I don't know what they mean by Amount Due, though, does that mean if a product costs $100, for instance, and you have a 50% discount, it'll say the Amount Due is $50 instead? Since that's what you owe them from the original amount?

 

[CanadianNemo]

Yes, that is what makes sense to me anyways!

 

[TarekElsakka]

Thanks for your reply, Ginny. By the way, I am not sure but wasn't that Rugaby's profile picture at a certain time? For some reason every time I see it I automatically assume you're Ray rather than Ginny. lol

It's either that or I am obsessed with the guy and am seeing him every where, which cannot be a good sign.

 

[CanadianNemo]

Yeah, we thought we were being clever (he's got my old avatar) but I think we ended up tricking ourselves more than anyone! I keep seeing my picture and thinking....why would I write that?! Haha

 

[Michael Baturin]

When my iPad 2 was replaced for free, the receipt said $350 and amt due was $0. He did not pay.

 

[katelynneemma]

Then I guess we're all obsessed with him cause were all having the same problem, just don't tell him that his heads big enough as it is

I believe that means that it was taken care of by Apple. I remember my replacement iPhone 4 receipt looking the same as that and they replaced it free at the genius bar.

 

[TarekElsakka]

Thank you for your replies, guys, now I feel better knowing they kept their word and fixed it for free even though I didn't take it there myself.

Yeah, we thought we were being clever (he's got my old avatar) but I think we ended up tricking ourselves more than anyone! I keep seeing my picture and thinking....why would I write that?! Haha

Yeah! You're tricking me as well. lol

 

[iP5]

I'm guessing the valuation allows them to book the expense/loss for tax purposes. Also the repair department shows revenue metrics.

Sent from my Desire HD using Tapatalk

 

[RoofMonkey]

Like everyone else is saying, Looks like Apple did the repair with no cost incurred to you.

 

[IllusionEntity]

Take it from a pro. It was free