Custom Ringtone Not Working

[wparisi]

A few days ago I had my iPhone connected to my computer. I left the room and forgot to unplug it from the computer. My wife logged me off, and logged into her account. As the iPhone was trying to sync to her nonexistent iTunes account, she unplugged it. I rebooted my iPhone, but it seemed that some files were corrupt. The music appeared in iTunes and my iPhone, but the iPod app showed no songs. Also my custom ringtone would not work.

I tried many times to restore my iPhone to iOS 4.33 unsuccessfuly. I even tried to restore and upgrade to iOS 4.3.5. In every case the iPhone would either lock up or show the USB screen. I took the iPhone to AT&T and they were able to upgrade it to iOS 4.3.5.

I returned home and synced with iTunes. I had to download a free app to get my apps to transfer to my iPhone. My custom ringtone still did not work.

I remade the custom ringtone using iRinger and exported it to my iTunes library. The ringtone appears there and plays. I then synced my iPhone. The custom ringtone appears in Settings-Sounds-Ringtone. When I click on the ringtone it does not play.

I searched this site and followed the various instructions on creating and syncing ringtones. Still I can not get my custom ringtone to work. Any help would be greatly appreciated. When the iPhone 5 comes out I will be upgrading and giving my iPhone 4 to my granddaughter. I am sure that she will want custom ringtones.

 

[Hawk]

Silly questions, but the file extension for the custom ringtones is M4r, right? and they are under 40 seconds? and are the ringtones showing in the ringtone folder and not the music folder? and lastly, is Sync Ringtones checked in iTunes when your phone is connected?

 

[wparisi]

Yes - m4r, not M4r - does it matter?
Yes - 30 Seconds
Yes - Ringtone folder
Yes - Sync Ringtones checked in iTunes when phone connected

 

[Hawk]

Yes - m4r, not M4r - does it matter?

Yes it does. If it's not an M4r it will not be used as a ringtone.

 

[wparisi]

I seemed to have lost the last post I made from my laptop. It still is not working. Now I lost my music in the iPod app. iTunes shows the songs are on the iPhone, but the iPod app doesn't show anything.

 

[Hawk]

for the music prob, uncheck sync music in iTunes and then sync. Then select it again and sync again. Should bring it back. It is a glitch in iOS4

 

[wparisi]

Did not work. I even unauthorized, reauthorized, and resync. Still cannot see songs.

 

[BrownGem]

Have you tried any hard reboots in between the sync attempts?

 

[wparisi]

BrownGem, Yes tried that. Music is on phone, but still not showing up in the iPod app.

 

[wparisi]

I did some more searching and found that someone suggested that if running the ZoneAlarm firewall to shut it off before syncing. I did this and now have my custom ringtone and music working. I will wait until iOS 5 comes out or I get an iPhone 5 before deciding if I need to switch firewalls.

 

[wparisi]

Today I connected my iPhone to my computer to charge and sync it. I then checked the iPod app and all my music was gone again. I shut off the ZoneAlarm firewall and did a sync again. My music shows up again. I uninstalled ZoneAlarm and am just using the Windows 7 firewall. I can sync my iPhone and do not lose my music.

 

[Hawk]

That is very odd. I have a firewall installed through Avast on Win 7 Pro and it doesn't interfere with my Syncs. I used to have Tiny Personal Firewall installed on my XP machine and it didn't interfere either.
That might be something worth contacting Zone Alarm about.

 

[wparisi]

This started after a Zone Alarm update. I had the free version so no big deal.