Dead pixel repair service update!

[TrippalHealicks]

Got my brand new replacement iPhone, yesterday. Completely free of charge. (no 29.99$ charge for temp. phone, just yet)
Even with Apple service department documentation, detailing that the repair costs were “at Apple’s expense”.
3 businesss days, not one minute without a brand new 8-gig iPhone, in hand.

I am satisfied. lol

 

[Fafafoooey]

so they gave you a new one, not your original one, serviced? same for me with my battery problem. all the same stuff too, free.99.

 

[Quake97]

How many dead pixels did you have? I wonder if Apple is just being nice since it's new and will use the usual dead pixel policy later on.

Joe

 

[TrippalHealicks]

How many dead pixels did you have? I wonder if Apple is just being nice since it's new and will use the usual dead pixel policy later on.

Joe

I was told by an Apple rep on the phone (actually, 2 different ones, on different calls) that if it were a laptop, it would indeed need to have at least about 8 dead pixels, before they would even attempt to repair it. But, given the very small display on the LCD in the iPhone, they only require one.

I had (literally) ONE dead pixel. It was smaller than a speck of dust, on the screen. You couldn't even see it, unless something dark was behind it, and moving, and not even during any type of video. Only when I was moving photos in the photo album, honestly.

They not only overnighted me a temp. phone (that was brand new, itself) but they then analyzed my "bad" phone, REPLACED it with a brand new one, and shipped that off to me (overnight, again) IN THE SAME DAY.

So, to recap, I called last Thursday (11:30pm).
They shipped my temp. phone on Friday.
I received my temp. phone on Saturday morning.
I dropped mine in a FedEx box, Saturday afternoon.
They received it, Tuesday.
They replaced it, Tuesday.
They shipped new one, Tuesday.
I received new one, Wednesday.

So, Thursday night (about 11:30pm CST) -> Wednesday (about 4:30pm CST)

Brand new 8gig iPhone in my hand, the whole time. lol

NO CHARGE.



PS: If you think about it, if I had called on Monday, I would have had a new phone, Today. Thursday. That's HOT. lol

 

[Quake97]

I wonder why they didn't just let you keep the first phone they sent you, unless it's a special loaner phone. I seem to remember seeing pics online of a loaner phone with AppleCare something stamped on the back of it.

Joe

 

[TrippalHealicks]

I wonder why they didn't just let you keep the first phone they sent you, unless it's a special loaner phone. I seem to remember seeing pics online of a loaner phone with AppleCare something stamped on the back of it.

Joe

Yep. it was brand new, but it had "Applecare Service" on the back. That was the only difference. I asked myself the same thing...
"Why didn't they just initially send me a brand new one, and save 2 shipments?"

Liability.
Scenario: They ship me a new phone, then mine arrives there. Screen busted wide open, dog teeth marks all over it. They're not responsible for that, and shouldn't be. lol That's why they bother to send a temp. phone and THEN ship out my replacement or "serviced" phone.

 

[DMcGrew]

I have 1 dead pixel too but its barely noticeable.. only when the screen is black.. like the home screen. Even then I don't notice it unless I purposely look for it. I don't think I'm gona bother with getting a new one.

 

[TrippalHealicks]

I have 1 dead pixel too but its barely noticeable.. only when the screen is black.. like the home screen. Even then I don't notice it unless I purposely look for it. I don't think I'm gona bother with getting a new one.

Well, if you decide to, it would be free, i'm assuming.
Only phone calls and simple SIM-switching required.