Dumbest Specialist ever.

Bennyboy

Genius
Platinum
Jul 21, 2010
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Beep, Here at Apple, we handle calls in the order that they are received, there are currently 2 calls ahead of you...unless we are on the phone with illusion identity, then leave a callback number and a tech will contact you sometime next week, have a nice day.
lol you don't even get that now, that's how busy they are. The just keep you guessing.
I don't thing the voice can read more than 2.
 

theorioles33

Evangelist
Silver
Jul 21, 2007
925
135
63
USA
You'd be surprised at how many people don't know the difference between ram and storage. Too funny. "My iPhone has 32 gigs of ram". Lol.
 

Bennyboy

Genius
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Jul 21, 2010
14,017
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Actually, Mindi used to harass me about that because I'd always refer to "storage" as "RAM."

She has me trained now, though.
funny enough my fiancée tonight said that her work laptop is almost full, it only has 4 gigs of ram. She has a major in accounting.
 

chris

Administrator
Administrator
Jun 10, 2006
11,818
1,710
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Long Island, NY
Actually, Mindi used to harass me about that because I'd always refer to "storage" as "RAM."

She has me trained now, though.
Whenever someone calls me with a computer question (or desire to purchase a new computer), they mention how it's slow and a new larger hard drive is in order. It's almost never (was in one case), the hard drive. It's usually in need of RAM – the best investment for any computer.
 

Rugaby

Genius
Gold
Feb 18, 2011
7,122
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Washington state
As some that takes a hundred calls a day with the same stupid question about the iPhone I am willing to bet that the Apple rep was messing with you. I know I do. People on my time get extra five mins on break if they can say "do do" at least five times in one call. Yep I'm that kind of boss.
 

Napoleon PhoneApart

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Platinum
Jun 19, 2007
33,493
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Upper Marlboro, MD
Whenever someone calls me with a computer question (or desire to purchase a new computer), they mention how it's slow and a new larger hard drive is in order. It's almost never (was in one case), the hard drive. It's usually in need of RAM – the best investment for any computer.
Now you're starting in on me?! I mean funny like I'm a clown, I amuse you? I make you laugh, I'm here to *******' amuse you? What do you mean funny, funny how? How am I funny? :D

pesci.jpg
 

Kriss

Zealot
Silver
Jun 8, 2008
598
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Cape Cod
voyager01.deviantart.com
As someone who does customer support, I spend many hours on the phone fielding questions from the novice user to the advanced user. It can be quite tricky deciphering the difference. Also, when charges for issues may be incurred, it can be difficult to get the person on the other end of the phone to tell you the truth. (not wanting to admit that they did something they could be charged for). So I can spend endless hours troubleshooting issues that could have been resolved in a few minutes had I been given accurate information. Then there's the whole terminology issue, where a customer just doesn't know what information you need to resolve their issue. Like, "you know that thing that does this thing, well it stopped doing that thing and the whole thing stopped working". For those customers I need to dumb everything down to a level where they can understand what I'm telling them I need them to do. Sometimes they are agreeable and willing to do exactly as I say, other times, not so much. Then there's the customer who calls and tells me exactly what's going on, knows the terminology, and the troubleshooting steps they did themselves to try to fix the issue. Those are perhaps the easiest problems to troubleshoot because they are things that I would have done if I were there. So we quickly come to a resolution. I guess what I'm saying here, is that you never know who you're going to get at the other end of the phone and whether you need to ask the dumb questions..."is the power light on" type questions. I've been pretty successful at identifying these customers and one common problem that I see every day is, "so and so said it isn't their problem and it's your system that has the problem, they blame you, you blame them". The truth of the matter is that I don't blame anyone else, I may suggest that it could be a different companies problem but I still work to resolve the issue myself and make the customer happy and confident in our level of service. I'm also smart enough to say, I don't know the answer to this problem but I will find out the answer and get back to you as soon as possible. With all that said, regardless of the customers level of proficiency, I would be pissed if someone wasted my time just asking me things they could have easily looked up themselves. Google is your friend :)
 

Rugaby

Genius
Gold
Feb 18, 2011
7,122
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Washington state
Kriss,

Not trying to harass you too much on this, but in the future could you please break longer posts into paragraphs? It makes for easier reading for a lot of people. Thanks.
So I read this three times. The first two I was reading in my normal Kevin voice in my head. Full of sarcasm. The third time I realized you might be serious. Then I went back to sarcasm. Either way. Very good post.

I think.