I think people are just making up fake stories about how easily they just went to the store, spoke with the store manager and everything was resolved. This is absolutely not true. The refund is specifically for people who bought the phone within the past 14 days in store or within the last 10 days online. There are absolutely no exceptions at all for anyone. Apple has a uniform store policy and it's not up to the store manager's discretion to grant refunds. Therefore, please stop spreading false rumors people (You know who you are!). Thanks.