everyone keeps saying this. this is not true. Apple will not help you return a stolen phone. They are able to, but they don't. Not to say it's not worth a try - you might get a helpful employee. I know a few Apple store employees and they confirmed that they don't help return ipods, iPhones, computers, etc. How much wasted time would that be for Apple?
As for ATT, I think they only disable. I'm not sure they help return phones or not.
I'm sure of my info about Apple, but not so much at ATT.
Its not true? And you have what experience to refute the "help from Apple to track down an owner?"
I was at the Apple store today playing around with their Macbooks (the white ones my cousin wants one) And while playing i checked the forums. I remembered about this thread, so i decided to ask the Gbar about stolen/found phones.
I went to the Gbar and said i just found this white iPhone inside another store (it was mine lol). Are you able to return it to its owner, or contact them...whats the process that you guys use to find out the owner, or phone number, serial numbers etc. The girl said let me see the phone and connected it to her laptop. She said this phone is registered to someone who lives in South Florida as far as confidentiality thats all i can tell you, but thankyou for bringing the phone to us.
At that point i realized they was going to keep my phone, so i asked is the name registered to the phone the same as this one (i showed my ID) she said yes, asked what the phone number was and if i knew the iTunes account on the phone. Yes i said, then she asked for a billing address which i gave. She then smiled and said Are you sure you lost this? I said no, it's mine i just wanted to see if Apple does make an attempt to get the phone back to the owner.
She replied saying if it wasn't your phone, we would make an attempt to obtain the phones information with AT&T. AT&T would try to contact you, and we would send an email to the iTunes account email. Once confirmed then we would give you back the phone provided you have the original purchase receipt, or other means of proof that the phone is in your name.
To sum up the story... they will try to get the phone back to you, however its up to you to come and pick up the phone. Im kinda Tee'd off that she didn't offer me like a $10 iTunes gift card or something for finding the phone lol even tho it was mine.