Here's my story, let's hear yours. This one is a bit confusing but interesting.
I ordered my 2 iPhone 4S at 4:00am. They were ordered under a new account with new numbers. The plan was for my fiancé and I to get our current numbers to replace these new numbers on this new plan. Both of our current numbers are not on contract and are able to be signed to a new 2 year contract. Her number is on Verizon so the porting of that will be easy and there is no problem with it. Heres where it gets sticky. My long time number (for economic purposes) is on my parents AT&T family plan. My expectation was that it will absorb the new contract and replace the new number I was assigned. After 2 hours on the phone with AT&T MBO department, I've learned it's not that easy.
Because the newly assigned number is on a new 2 year contract as of the time of purchase, it can not be replaced with an AT&T number specifically. It could be replaced by a ported number from another carrier, but not another AT&T number regardless of of it's eligibility for a new contract! So after some time and explanation of company policy etc the senior manager I spoke to offered the following solution. Bring the 4S into an AT&T store on Friday and return it as I'm within the "buyers remorse" period. Then have my current longtime number (which I've already switched into my account) upgraded to iPhone 4S and just ask for the one I just returned to them to be put back in my hands with my old sim-card (which I have). At that time I will have the iPhone 4S with my longtime number. The guy was real nice and said he will personally be overseeing that this is what happens. My concern now is getting into an AT&T store on Friday to take care of this. Hopefully by 4-5 it will be cleared out.
Sent from my iPad 2 using iCafe app
I ordered my 2 iPhone 4S at 4:00am. They were ordered under a new account with new numbers. The plan was for my fiancé and I to get our current numbers to replace these new numbers on this new plan. Both of our current numbers are not on contract and are able to be signed to a new 2 year contract. Her number is on Verizon so the porting of that will be easy and there is no problem with it. Heres where it gets sticky. My long time number (for economic purposes) is on my parents AT&T family plan. My expectation was that it will absorb the new contract and replace the new number I was assigned. After 2 hours on the phone with AT&T MBO department, I've learned it's not that easy.
Because the newly assigned number is on a new 2 year contract as of the time of purchase, it can not be replaced with an AT&T number specifically. It could be replaced by a ported number from another carrier, but not another AT&T number regardless of of it's eligibility for a new contract! So after some time and explanation of company policy etc the senior manager I spoke to offered the following solution. Bring the 4S into an AT&T store on Friday and return it as I'm within the "buyers remorse" period. Then have my current longtime number (which I've already switched into my account) upgraded to iPhone 4S and just ask for the one I just returned to them to be put back in my hands with my old sim-card (which I have). At that time I will have the iPhone 4S with my longtime number. The guy was real nice and said he will personally be overseeing that this is what happens. My concern now is getting into an AT&T store on Friday to take care of this. Hopefully by 4-5 it will be cleared out.
Sent from my iPad 2 using iCafe app
