Contrast Problems
I sent mine in today also. I love my iPhone! Unfortunately, I had to have it replaced last week at an Apple store because of a bad battery. The moment they handed me a new replacement phone I noticed a problem with the screen. There was a very noticeable gap between the edge of the glass and the metal trim. I swear I could see down inside the phone. I said "hey, why does it have that big gap there? It wasn't attractive but the Apple "genius" guy looked at it and said "Uh, well, uh, er... yes...I believe that's "within specs"; then he just handed it back to me as if the supreme court had just made a ruling and I was going to have to live with it. I realized he was just guessing and didn't really know, so I refused to leave the store. I looked at the 24 iPhones they had on display. Their screens were all perfect, so I decided they were within "my specs". So I called Apple on my new phone (the only call I ever made on it.) The Apple rep on the phone was extremely nice. I told him about the gap and what the genius guy said, and the rep said "NO. There should be no gap whatsoever between the screen and the metal trim." He encouraged me to stay in the store and be more insistant that they give me another phone. I spoke to another employee who was very understanding, so he showed it to the manager who immediately authorized giving me another phone. So now I'm now on iPhone number 3. The screen looked fine in the store, so off I went. But when I got home and began downloading pictures and a movie I had converted for the previous phone (Batman Begins), I noticed the contrast on the screen was turned up way too high. Many of my photos are also mostly black. Yes, yes, I know that sounds whiney (is that the right spelling for "whiney" --I can't spell worth crap) Anyway, all mid to dark tones came out looking black, which made Batman virtually unwatchable (the exact same file played beautifully on my first iPhone). The blacks also have an irritating reflective look --It's weird --I can't really explain it. Unfortunately, while there is a software slider for brightness, none exists for contrast. I can only assume it was not calibrated correctly in the factory. So I called Apple. Again, they were very polite and sent me a box to send it in for repair. I sent it off today. Please don't get me wrong --I think the iPhone is an amazing device. For the next few days I am having to use my old T-mobile MDA --which I used to think was the bomb... windows mobile 5, wifi, etc. But after a month with the iPhone my MDA looks and feels like a cheap piece of crap. --I'll let you know how it goes...
