iPad not displaying some emails (hotmail + Activesync)

[lamls]

Have an iPad and linked hotmail using exchange activesync. noticed some emails are not showing up in my inbox. However, when i log into my Hotmail account via internet, they are in my inbox

tried rebuilding email account several times but issue still there.

some help?

 

[larollande]

sorry for not being able to help but I have the same issue with one sender that does not shows up in my iPhone' hotmail inbox, but is correctly received in my hotmail account via internet.
should anyone have a clue...

 

[aurther11]

When shutting it off doesn't work, you can do a soft reset. Hold down the power and home key for about 10 seconds, or until the Apple logo appears. Let go and wait for it to reboot. This will take a few minutes, so be patient.

 

[larollande]

@ aurther11,
thx for the tip but unfortunately it does not work.
the emails, from one specific sender, are not showing up in my iPhone's hotmail inbox.

 

[NikkiRT]

Has anyone found a solution to this problem? The emails I cannot see are from one specific address at telus.net, it works on an Android and shows in outlook, but not in the iPhone or iPad with active-sync. We host our own email server using ZIMBRA but active sync works the same as hotmail's active sync.