You do not need to exchange it. This is a software problem. Did you restore from a backup of an old phone? If so, that may be the cause. Either way, the fix is to restore it. I would try a hard reset first, though. Press the home and power buttons at the same time. Ignore the "Slide to power off." Let go of both buttons when you see the Apple logo. Restore to factory settings if that doesn't help.No I haven't...
Should I try this or get phone exchanged in your opinion? So frustrating on a new phone!
Yes. You're probably going to need to restore this phone to factory settings if you want it to be stable.I did a restore last night and yes it was a back up from my old iPhone 4S, which also crashed a lot. If it crashes again shall I restore as a new phone?
That's your answer. Some thing is corrupted on your backup which made your iPhone 4S crash too. The only option is to restore as new.I did a restore last night and yes it was a back up from my old iPhone 4S, which also crashed a lot. If it crashes again shall I restore as a new phone?
Just like restoring a computer. You could reinstall the OS from a backup that has fragmented bits & pieces of previously installed & deleted stuff or start fresh with a brand new install. A fresh install is always going to be better. Easier? No.I'd sure love to see the evidence that restoring as new is better than restoring from back up. I do believe it just haven't seen any real tests on the matter.
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Is this they way the restore works I had the impression the when you restore from back up all it's really doing in first install the os the settings (which is more of note of how things are set up not really a file per say) then reinstalls the apps, musics, pics and videos from iTunes and as it installs the apps it installs the data for them. So everything is new except the data which could be corrupt and could cause problems. Now this is if its done through iCloud, if you restore from the computer it uses the files on your computer and any of these could be corrupted.Just like restoring a computer. You could reinstall the OS from a backup that has fragmented bits & pieces of previously installed & deleted stuff or start fresh with a brand new install. A fresh install is always going to be better. Easier? No.
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That's not necessary. This type of problem can be fixed with a restore.Take it to your local Apple store. Was having issues with mine, decided it was better to have the folks at Apple deal with it then me. Glad I did, good as new.
That's great news. Thanks for reporting back to us.It still hasn't crashed so I'm pretty sure the restore worked! Thank you for your help!
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