iPhone 7 smart battery case cause this to my iPhone

alexrat1996

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Jun 23, 2016
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The iPhone 7 smart battery case cause scratches to my iPhone 7 not even sure if the case did this

what should I do ?

How sad if the case did this apple should entitle me with something back right ?
 

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Europa

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Apple will NOT replace your phone or battery case for this. The Jet Black finish scratches fairly easily and they list a warning on the product specs page. The case itself is not the problem. It's likely debris that got in between the case and the phone or dirt that was on the phone or the cleaning cloth you used to wipe it down. Take it off periodically and carefully clean it with a clean microfiber cloth. Try not to stress about the scratches. The Jet Black phones are going to get them to some degree regardless of how careful you are.
 
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alexrat1996

Member
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Jun 23, 2016
323
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18
Apple will NOT replace your phone or battery case for this. The Jet Black finish scratches fairly easily and they list a warning on the product specs page. The case itself is not the problem. It's likely debris that got in between the case and the phone or dirt that was on the phone or the cleaning cloth you used to wipe it down. Take it off periodically and carefully clean it with a clean microfiber cloth. Try not to stress about the scratches. The Jet Black phones are going to get them to some degree regardless of how careful you are.
they recommend to get a case to prevent this why do they lie if it will get scratched both ways and I did not scratch my phone.
 

Europa

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they recommend to get a case to prevent this why do they lie if it will get scratched both ways and I did not scratch my phone.
It's not scratch proof and they are very upfront about this. It's significantly less likely to get scratches with a case. It typically only happens if dirt makes its way inside and it's infrequently cleaned. Your scratch was more likely related to cleaning. You probably had an abrasive particle on the cloth. If not, you got something inside of the case. The case itself will not scratch it.

Have you considered selling it and buying a matte black? It's a lot easier to keep pristine.
 
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alexrat1996

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Jun 23, 2016
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It's not scratch proof and they are very upfront about this. It's significantly less likely to get scratches with a case. It typically only happens if dirt makes its way inside and it's infrequently cleaned. Your scratch was more likely related to cleaning. You probably had an abrasive particle on the cloth. If not, you got something inside of the case. The case itself will not scratch it.

Have you considered selling it and buying a matte black? It's a lot easier to keep pristine.
i'm on at&t next and it was there before I cleaned it maybe is a manufacture defect they could replace the whole back for free via apple care at the store If i asked them nicely
 

RoofMonkey

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Or there was debris in the case, like @Europa mentioned and when that person sat on the phone it just ground it in causing the scratch.

Stuff happens.... You have a car/vehicle? You realize that EVERY time you wash it, you get scratches in the clear coat and sometimes in the paint itself?
 
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RoofMonkey

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i'm on at&t next and it was there before I cleaned it maybe is a manufacture defect they could replace the whole back for free via apple care at the store If i asked them nicely
It was there for how long? And you're just now posting about it??
Sorry, but I'm calling utter BS on this. If it was a manufacturing defect, it would've been there the day you purchased the device. Which we know can't be the case because you would've posted 19 times about it already.
 

alexrat1996

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Jun 23, 2016
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af
Or there was debris in the case, like @Europa mentioned and when that person sat on the phone it just ground it in causing the scratch.

Stuff happens.... You have a car/vehicle? You realize that EVERY time you wash it, you get scratches in the clear coat and sometimes in the paint itself?
her it was sat I took it out case no scratches and I own a tesla no scratches at all