No problem. Be sure that she does a backup / sync before taking it in. If they replace it, would hate to have everything go Poof on ya.Tried the hard reboot, didn't work, so Apple store next. Thanks for the help.
Again, no problem. That's one of the nice things about backing up using iCloud... You can have your phone almost, if not 100% before you leave the store.Great advice, thanks again.