iPhone screen does not shut off while on call?

[Jmt]

My daughters phone screen does not shut off during a call, when she's holding it to her ear, is there a fix for this? Thx in advance.

 

[talon90]

There is a proximity sensor under the glass near the speaker. Does your daughter have any sort of a case, cover or screen protector on the phone currently that could be blocking the sensor?

 

[Jmt]

No, nothing is blocking it , that area is totally open.

 

[iNurse]

How long has she had it?

 

[Jmt]

She has had it for about 2 months now.

 

[RoofMonkey]

Don't know if it will work, but it won't hurt.... Try doing a hard reset/reboot. Pess both home and sleep buttons until you see the Apple logo. No data will be lost, this is just a complete shut down of the device and restart.
If you have an Apple store nearby, you may want to schedule an appointment with a Genius so they can run diagnostics on it.

 

[Jmt]

Tried the hard reboot, didn't work, so Apple store next. Thanks for the help.

 

[RoofMonkey]

Tried the hard reboot, didn't work, so Apple store next. Thanks for the help.

No problem. Be sure that she does a backup / sync before taking it in. If they replace it, would hate to have everything go Poof on ya.

 

[Jmt]

Great advice, thanks again.

 

[RoofMonkey]

Great advice, thanks again.

Again, no problem. That's one of the nice things about backing up using iCloud... You can have your phone almost, if not 100% before you leave the store.

 

[Jmt]

Yes you got to love that!

 

[iNurse]

Let us know how it goes!

 

[Jmt]

Will do, thanks