Posted this in another forum but thought I'd get maximum coverage by posting here as well...
Ok, here's the (long) story:
I have a 4GB iPhone and decided to buy an 8GB (upgrade). I called Apple and ordered an 8GB. Got the 8GB in the mail and swap the 4GB SIM into to 8. The new phone doesn't recognize the SIM as a previously activated SIM. When I hook it up to iTunes it acts as if I am a brand new customer. They want a credit check, activation fee, etc. I spent 3 hours on the phone yesterday with Apple and they were unable to help. So I went to the Apple store today. The "Genius" swapped the SIMS and hooked up to iTunes on his computer. He said that he was not seeing the activation process he should be seeing and that there was nothing he could do and that I should call AT&T. From the Apple store I ended up on the phone with them for an hour. After talking to 3 people a manager ends up on the phone (after a 20 minute hold) and informs me that with EVERY new iPhone a new plan is required. I explained to her that this was just a hardware upgrade and that she was mistaken.
Anyway, after going round and round I ended up giving up. NO one seems to be able to figure this out. I am fried and about ready to give up, return the 8GB and live with the 4GB.
Here's the strange thing: I put the 4GB SIM into the 8 and the phone says I need a "Valid and unlocked SIM" and when hooked up to iTunes it wants a brand new activation (as if I was never a customer). I put the brand new 8GB sim into the 4GB and it turns on and functions perfectly...there is just no cell service.
Is it possible that the "new" iPhone sent to me was previously activated? Does ANYONE have any ideas? I trust the group here to give me a far more intelligent and accurate answer than customer support at either company.
Thanks for reading this book and I look forward to responses.
Ok, here's the (long) story:
I have a 4GB iPhone and decided to buy an 8GB (upgrade). I called Apple and ordered an 8GB. Got the 8GB in the mail and swap the 4GB SIM into to 8. The new phone doesn't recognize the SIM as a previously activated SIM. When I hook it up to iTunes it acts as if I am a brand new customer. They want a credit check, activation fee, etc. I spent 3 hours on the phone yesterday with Apple and they were unable to help. So I went to the Apple store today. The "Genius" swapped the SIMS and hooked up to iTunes on his computer. He said that he was not seeing the activation process he should be seeing and that there was nothing he could do and that I should call AT&T. From the Apple store I ended up on the phone with them for an hour. After talking to 3 people a manager ends up on the phone (after a 20 minute hold) and informs me that with EVERY new iPhone a new plan is required. I explained to her that this was just a hardware upgrade and that she was mistaken.
Anyway, after going round and round I ended up giving up. NO one seems to be able to figure this out. I am fried and about ready to give up, return the 8GB and live with the 4GB.
Here's the strange thing: I put the 4GB SIM into the 8 and the phone says I need a "Valid and unlocked SIM" and when hooked up to iTunes it wants a brand new activation (as if I was never a customer). I put the brand new 8GB sim into the 4GB and it turns on and functions perfectly...there is just no cell service.
Is it possible that the "new" iPhone sent to me was previously activated? Does ANYONE have any ideas? I trust the group here to give me a far more intelligent and accurate answer than customer support at either company.
Thanks for reading this book and I look forward to responses.