iPhone Won't Connect to iTunes


New Member
May 3, 2009
Northern Ontario, Canada
I'm a firm believer of making something easy to search through a forums search feature. This afternoon I had my iPhone freeze while attempting to download an app. I had to attempt a restore and my iPhone wouldn't be recognized with iTunes. So once again google came to the rescue. I am going to paste the steps I used from another forum with full credit to the author.

Here is how you get your iPhone to be recognized by iTunes.

SFC Archer


1) Close all programs and restart computer.
2) Open iTunes and plug in powered off iPhone with direct USB connection.
3) If iTunes fails to connect to iPhone...continue to #4, if it does...restore.
4) Shut DOWN iTunes again.
5) Power OFF the iPhone & Disconnect from computer. (Power off two ways-one will work, hold home and sleep button until off or just hold sleep button until off)
6) Hold down Home button & connect to computer using direct connected USB cable (keep holding down the home button until iTunes sees it).
7) It should go into recovery mode and iTunes should recognize it.
8) If you want to recover to previous software version, Hold Alt/Shift and click restore in iTunes. Then select the old update version.


1. Turn the iPhone ON
2. CONNECT it to the computer with a DIRECT USB connection.
3. Make sure iTunes is open so you'll know when it enters DFU mode.
4. HOLD the Power/Sleep-Wake button AND the Home button for 10 seconds.
5. RELEASE only the Power/Sleep-Wake button and continue to hold the Home button.
6. WAIT until iTunes recognizes the phone in DFU Restore mode (in Windows a bubble pops up saying it recognized new hardware "DFU Mode" or something to that effect)
The last step may take SOME TIME, like, say, even 60 seconds or so.
The screen should be OFF (black), if you see the "Connect to iTunes" logo, START OVER.
It may take a few tries to do the steps just right, just reboot

Thanks goes to SFC Archer, his instructions enabled me to reconnect and restore my phone.


Nov 20, 2008
Ilwaco, WA
Good info, I always assumed the 10 seconds took it to DFU mode, and holding home and plugging in the USB cable with iTunes up took it to restore mode


New Member
Feb 18, 2011
Thank you so much! I had tried everything to fix my iPhone which wasn't charging and one suggestion had me wipe my phone, but then iTunes wouldn't recognize my phone. I was sure it was totally bricked. It's working again (tho heaven only knows how long).