So yesterday I received the dreaded "3 GB, we're going to throttle you" text message from AT&T.
Of course, I called to express my displeasure. AFter the CS Rep basically said there was nothing she could do, I asked to speak to a supervisor. She said there were none available. I said I was willing to hold as long as I needed to until they were. She put me on hold for about 10 minutes, and then came back and told me that the best she could do was have one call me back within 48 hours. I told her that was unacceptable. Then, as she started taking down information and the best time to call, she hung up on me. Either that or their over congested network dropped the call.
So I called right back. Got someone else who I only very briefly told what I was calling about, and asked to be transferred to a supervisor. She told me she could have one call me back within 4 hours. This was a little better, but I explained to here that for most of those next 4, I would be in a meeting. She did say she could probably have them call me back about 3.5 hours from then, and I said that would be fine as my meeting should be done by then.
As it turned out, I was out of my meeting a little over 2 hours later. I was sitting at my desk, working on some reports. About 30-40 minutes later, I noticed that I had a voicemail. Here's where it gets odd. My phone never rang. There was no missed call in the call log. And, here's the straw that breaks the camel's back, the voicemail message was left in the voicemail box of the regular "phone app", NOT in my YouMail voicemail box where every one else's voicemails end up. It makes me think that the dude really didn't want to talk to me yesterday at all, and using resources available to cowardly supervisors, he just planted a voicemail in my inbox to make it appear as if he had tried to contact me. I called back to the number that he had called from, and all I got was his voicemail. But, it was the same guy who left me the message, so at least now I have a direct internal number. He said he'd try back today at the same time. That is in about 3 hours from now. Should be interesting to see what kind of lame excuse he throws at me.
BTW, the first CS Rep's first response was, "Do you have Wi-Fi" to which I said yes, I do, and I use that too, but I don't always have that available to me."
And once I'm done talking to this guy, if anyone else wants his direct number, let me know. I'm happy to give it to you. He'll probably end up disconnecting it by the time I'm through giving it out.
Of course, I called to express my displeasure. AFter the CS Rep basically said there was nothing she could do, I asked to speak to a supervisor. She said there were none available. I said I was willing to hold as long as I needed to until they were. She put me on hold for about 10 minutes, and then came back and told me that the best she could do was have one call me back within 48 hours. I told her that was unacceptable. Then, as she started taking down information and the best time to call, she hung up on me. Either that or their over congested network dropped the call.
So I called right back. Got someone else who I only very briefly told what I was calling about, and asked to be transferred to a supervisor. She told me she could have one call me back within 4 hours. This was a little better, but I explained to here that for most of those next 4, I would be in a meeting. She did say she could probably have them call me back about 3.5 hours from then, and I said that would be fine as my meeting should be done by then.
As it turned out, I was out of my meeting a little over 2 hours later. I was sitting at my desk, working on some reports. About 30-40 minutes later, I noticed that I had a voicemail. Here's where it gets odd. My phone never rang. There was no missed call in the call log. And, here's the straw that breaks the camel's back, the voicemail message was left in the voicemail box of the regular "phone app", NOT in my YouMail voicemail box where every one else's voicemails end up. It makes me think that the dude really didn't want to talk to me yesterday at all, and using resources available to cowardly supervisors, he just planted a voicemail in my inbox to make it appear as if he had tried to contact me. I called back to the number that he had called from, and all I got was his voicemail. But, it was the same guy who left me the message, so at least now I have a direct internal number. He said he'd try back today at the same time. That is in about 3 hours from now. Should be interesting to see what kind of lame excuse he throws at me.
BTW, the first CS Rep's first response was, "Do you have Wi-Fi" to which I said yes, I do, and I use that too, but I don't always have that available to me."
And once I'm done talking to this guy, if anyone else wants his direct number, let me know. I'm happy to give it to you. He'll probably end up disconnecting it by the time I'm through giving it out.
