thanks for your response. yes on the cables and ports. have tried all i know, which is not much! lolThread moved to the iTunes section.
Have you tried using different USB cables and/or ports on your computer?
i have the latest version right now i think - 10.4.1. suggest i uninstall it and re-install? sorry for bothering you with this. appreciate your help.Navigate here: http://www.apple.com/itunes/?cid=OAS-US-DOMAINS-itunes.com
Download the latest version and reboot your computer.
many thanks for your input. last night i discovered that my USB ports are NOT working. have no idea why. on to a new adventure today! lol