I bought myself an iPhone last Friday, and it activated pretty easily. I have an old AT&T plan (before Cingluar) on my old cellphone.
When I first tried to activate my iPhone to my iTune, it asked me to call AT&T to complete the activation because it couldn't transfer my old plan to the new one automatically.
No problem, I called AT&T and in 15 minutes they activated my iPhone with my old cellphone's phone number.
I was happily using it since Friday. My wife saw me enjoying my iPhone, so today she decided to get herself an iPhone as well.
My wife and I had the same kind of old cellphone and old AT&T plan (we purchased our old cellphones together couple years ago). I thought it would be as easy to activate her iPhone like mine, just like I did on last Friday.
However....
Today when I tried to activate her iPhone, and went through the same procedures to call the AT&T, they couldn't activate my wife's iPhone.
My wife's iPhone tried to wait for AT&T to activate its service, and then timed-out and reported 'No Service' on the left top corner of its screen.
I was on the phone with the AT&T people (at least four of them involved) for countless hours (basically the whole night), they put me on hold for most of time, but eventually still couldn't get my wife's iPhone activated.
At last, they asked me to hang up and said they will called me back in an hour. Of couse, after four hours later and now is 3:00am, nobody called me back and the iPhone was still not activated.
I think I will just have to call AT&T again tomorrow morning, and go through the same thing again....
Sorry to rant, but it was frustrating spending hours on the phone with AT&T, they didn't call me back as they said, my wife's iPhone is still not activated, and I have to go through the same thing again tomorrow morning.
Thanks for reading, with best regards,
- Alex.
When I first tried to activate my iPhone to my iTune, it asked me to call AT&T to complete the activation because it couldn't transfer my old plan to the new one automatically.
No problem, I called AT&T and in 15 minutes they activated my iPhone with my old cellphone's phone number.
I was happily using it since Friday. My wife saw me enjoying my iPhone, so today she decided to get herself an iPhone as well.
My wife and I had the same kind of old cellphone and old AT&T plan (we purchased our old cellphones together couple years ago). I thought it would be as easy to activate her iPhone like mine, just like I did on last Friday.
However....
Today when I tried to activate her iPhone, and went through the same procedures to call the AT&T, they couldn't activate my wife's iPhone.
My wife's iPhone tried to wait for AT&T to activate its service, and then timed-out and reported 'No Service' on the left top corner of its screen.
I was on the phone with the AT&T people (at least four of them involved) for countless hours (basically the whole night), they put me on hold for most of time, but eventually still couldn't get my wife's iPhone activated.
At last, they asked me to hang up and said they will called me back in an hour. Of couse, after four hours later and now is 3:00am, nobody called me back and the iPhone was still not activated.
I think I will just have to call AT&T again tomorrow morning, and go through the same thing again....

Sorry to rant, but it was frustrating spending hours on the phone with AT&T, they didn't call me back as they said, my wife's iPhone is still not activated, and I have to go through the same thing again tomorrow morning.

Thanks for reading, with best regards,
- Alex.