After reading this thread I called ATT support and talked to someone who put me on hold, to talk to her manager, right after I said people online are saying they are getting refunds past the 14 days. When she came back she told me that a new policy just came out and that you can get $200 back 14-20 days after the purchase
I tell her I bought my phone just 18 days ago (Aug 19th) and want this refund. She said I could only get this refund at the ATT store I bought it from
. I said okay, I'll head there, thank you.
So 25 minutes later I'm at the ATT store (thankfully they're open till 9PM) and tell the sales people there that I want a refund. They look up my account (since they don't know of this policy) and say there is no note about this. They call the store manager and I'm told tough luck (but in a much nicer way).
So at 8:50PM I walk out the store call ATT customer support, on my iPhone, and quickly get put through to a new person. She says she just got a new email about this and that I am CORRECT. That I should get a refund. She makes a note on my account that states I am supposed to get a $200 refund from the store where I purchased it at, even though I'm past 14 days, that 14 days to 20 days counts.
And as an apology for having to call back she also put a $25 credit onto my wireless bill. *225# says that it indeed has already been applied.
At 8:55PM I walk back into the store and ask them to pull my account back up. They do so and see the note, but they don't know how to process it so they call the store manager back. He says that's against policy and to not give me the refund! The sales people tell me that they're technically supposed to do what the customer support notes say. The manager apparently is going to look into this tomorrow morning and call me back.
As of right now I've gotten $25 for having to call support back and a note that says I'm supposed to get a refund for $200. Tomorrow will tell for sure, but I'm thinking I'll be getting my refund. If not then man I'm going to lay into them, because at this point they've said that I'm due a refund and I have proof.
Anyhow, good luck to everyone else! Very nice forums, I came here about this price fiasco but will stay because of the mod stuff.